Ticket Summary is a Zendesk Support sidebar app that provides ticket insights next to the ticket, including a problem summary, current solution overview, and sentiment analysis. Agents can add these items as tags or internal comments for easier reporting.
About
Ticket Summary is a sidebar app for Zendesk Support that gives insight on Zendesk tickets right next to the ticket.
Agent can see a summary of the problem, an overview of the (current) proposed solution and a sentiment analysis.
These items can be added to the ticket as tags or internal comments to make reporting on these tickets easier.
Features
- Show intent\n- Show summary of request
- Show summary of resolution\n- Show sentiment category and type
- Add data to ticket for reporting
- Sidebar App next to tickets
- Works multilingual (always english output)
Requirements
You need to have an active OpenAI ChatGPT subscription and API Key. See https://platform.openai.com/acco... more information.
Can it connect to help center and use its content as context for solution generation?
Congratulations on your launch !
Another customer you could watch out for is - PMs. The tickets can be analyzed across for overall trends that can be prioritized for providing an in-product solution.
About ChatGPT Ticket Summary for Zendesk on Product Hunt
“Use OpenAI's ChatGPT to sumarise support tickets”
ChatGPT Ticket Summary for Zendesk launched on Product Hunt on May 2nd, 2023 and earned 77 upvotes and 3 comments, placing #37 on the daily leaderboard. Ticket Summary is a Zendesk Support sidebar app that provides ticket insights next to the ticket, including a problem summary, current solution overview, and sentiment analysis. Agents can add these items as tags or internal comments for easier reporting.
ChatGPT Ticket Summary for Zendesk was featured in Customer Success (6.1k followers), Analytics (171.5k followers) and Bots (110.6k followers) on Product Hunt. Together, these topics include over 19k products, making this a competitive space to launch in.
Who hunted ChatGPT Ticket Summary for Zendesk?
ChatGPT Ticket Summary for Zendesk was hunted by Thomas Verschoren. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Reviews
ChatGPT Ticket Summary for Zendesk has received 24 reviews on Product Hunt with an average rating of 4.00/5. Read all reviews on Product Hunt.
Want to see how ChatGPT Ticket Summary for Zendesk stacked up against nearby launches in real time? Check out the live launch dashboard for upvote speed charts, proximity comparisons, and more analytics.
Thomas Verschoren