Ticket Summary is a Zendesk Support sidebar app that provides ticket insights next to the ticket, including a problem summary, current solution overview, and sentiment analysis. Agents can add these items as tags or internal comments for easier reporting.
About
Ticket Summary is a sidebar app for Zendesk Support that gives insight on Zendesk tickets right next to the ticket.
Agent can see a summary of the problem, an overview of the (current) proposed solution and a sentiment analysis.
These items can be added to the ticket as tags or internal comments to make reporting on these tickets easier.
Features
- Show intent\n- Show summary of request
- Show summary of resolution\n- Show sentiment category and type
- Add data to ticket for reporting
- Sidebar App next to tickets
- Works multilingual (always english output)
Requirements
You need to have an active OpenAI ChatGPT subscription and API Key. See https://platform.openai.com/acco... more information.
About ChatGPT Ticket Summary for Zendesk on Product Hunt
“Use OpenAI's ChatGPT to sumarise support tickets”
ChatGPT Ticket Summary for Zendesk launched on Product Hunt on May 2nd, 2023 and earned 77 upvotes and 3 comments, placing #37 on the daily leaderboard. Ticket Summary is a Zendesk Support sidebar app that provides ticket insights next to the ticket, including a problem summary, current solution overview, and sentiment analysis. Agents can add these items as tags or internal comments for easier reporting.
On the analytics side, ChatGPT Ticket Summary for Zendesk competes within Customer Success, Analytics and Bots — topics that collectively have 288.2k followers on Product Hunt. The dashboard above tracks how ChatGPT Ticket Summary for Zendesk performed against the three products that launched closest to it on the same day.
Who hunted ChatGPT Ticket Summary for Zendesk?
ChatGPT Ticket Summary for Zendesk was hunted by Thomas Verschoren. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Reviews
ChatGPT Ticket Summary for Zendesk has received 24 reviews on Product Hunt with an average rating of 4.00/5. Read all reviews on Product Hunt.
For a complete overview of ChatGPT Ticket Summary for Zendesk including community comment highlights and product details, visit the product overview.
Thomas Verschoren