Zefi helps reduce churn, increase revenue and stay ahead of competition by automating the analysis of all customer feedback - calls, surveys, customer support tickets, reviews, and socials - and providing real-time actionable insights to 10x their products.
Hi Product Hunt Community! 👋😺
I'm Alex, former Product Manager and now Co-founder and CPO at Zefi.ai.
Today, we're thrilled to launch Zefi 1.0! 🔥🔥🔥
Since our last launch, we shifted our focus from an AI copilot and issue-tracking system for product teams to a more focused Voice of Customer (VoC) platform that provides insights from the analysis of multiple customer interaction sources, such as surveys, user interviews, support tickets, reviews, etc.
What we do now:
Zefi automates analysis across all user conversations, integrating channels from reviews and support tickets to calls, surveys, and user interviews. With real-time insights into customer experience and product trends, Zefi empowers companies to stay ahead of ever-evolving customer expectations.
Through native integrations, Zefi centralizes qualitative data and translates it into actionable insights to help companies reduce churn, boost customer satisfaction, and fine-tune their product roadmaps. Our automatic tagging and sentiment analysis feature further streamlines this process, generating insightful reports and charts to save teams countless hours of manual work. 🤖📊
What we don't do anymore:
We don't connect anymore with any issue-tracking system and don't allow you to create tickets directly inside Zefi.
This doesn't mean that our vision has changed. We still want to provide Customer Experience and Product teams with an all-in-one product platform but we finally understood where to start.
After months of hard work, I'm beyond excited to share Zefi 1.0 with you! Huge thanks to our amazing team for making this happen. 🙌
Curious to learn more about how you can harness the power of your customers’ voices? Feel free to reach out with any questions, or head to our website to sign up and schedule a demo.
Let’s make today epic! 💫
congratulations! would love to test the voice to sentiment analyis and possible recommends to streamline the custome expectations.
Apple should listen to users more effectively, understanding their needs and providing custom notification sounds and volume controls for individual apps by using this product.
I recommend Zefi 1.0 for companies looking to turn user opinions into real value. This platform helps reduce employee turnover, increase revenue, and stay ahead of the competition by automating the analysis of all types of customer feedback — calls
Interesting pivot from an issue-tracking system to a VoC platform - seems like a smart move! The automatic tagging and sentiment analysis across different customer touchpoints could be a real time-saver for CX teams. Been struggling with manual customer feedback analysis myself, so this definitely catches my eye. Would love to see how the real-time insights feature works in practice, especially for larger datasets. 🤔 Might give it a shot for our upcoming user research sprint!
Congrats on your launch, Zefi! 🚀 great to see that you unify user sentiment across all of these channels - might test it out at some point as well.
Everyone I know is talking about Zefi - there must be a reason.
They deliver value, deliver features, and deliver an exceptional experience!
Great product!
That’s super cool! One thing we do that provides a lot of value—but is currently very manual—is classifying and organizing non-converted customer conversations based on their ‘reason for not buying.’
Is that something Zefi could handle? And do you connect to (or have plans to connect to) Freshworks CRM system?
A big thanks to the Product Hunt Customer Support team that helped us solve our issues during the launch <3
Great product and great team, I can't wait to use it. Customers feedback is is so fragmented and bring it all under the same umbrella brings massive value!
Great product, we've been using it for a while and love it! Congrats for the team and the improvements they've delivered over the last few months!
