Zefi 1.0

Transform user voice into value

User Experience

SaaS

Artificial Intelligence

Hi Product Hunt Community! 👋😺 I'm Alex, former Product Manager and now Co-founder and CPO at Zefi.ai. Today, we're thrilled to launch Zefi 1.0! 🔥🔥🔥 Since our last launch, we shifted our focus from an AI copilot and issue-tracking system for product teams to a more focused Voice of Customer (VoC) platform that provides insights from the analysis of multiple customer interaction sources, such as surveys, user interviews, support tickets, reviews, etc. What we do now: Zefi automates analysis across all user conversations, integrating channels from reviews and support tickets to calls, surveys, and user interviews. With real-time insights into customer experience and product trends, Zefi empowers companies to stay ahead of ever-evolving customer expectations. Through native integrations, Zefi centralizes qualitative data and translates it into actionable insights to help companies reduce churn, boost customer satisfaction, and fine-tune their product roadmaps. Our automatic tagging and sentiment analysis feature further streamlines this process, generating insightful reports and charts to save teams countless hours of manual work. 🤖📊 What we don't do anymore: We don't connect anymore with any issue-tracking system and don't allow you to create tickets directly inside Zefi. This doesn't mean that our vision has changed. We still want to provide Customer Experience and Product teams with an all-in-one product platform but we finally understood where to start. After months of hard work, I'm beyond excited to share Zefi 1.0 with you! Huge thanks to our amazing team for making this happen. 🙌 Curious to learn more about how you can harness the power of your customers’ voices? Feel free to reach out with any questions, or head to our website to sign up and schedule a demo. Let’s make today epic! 💫