Users report bugs with "it's broken" or request features with "add x feature here" both frustratingly vague. You ask for screenshots, steps, use cases. They forgot. You can't recreate it or understand the request. Days wasted going back-and-forth. Why? People don't want to spend time WRITING detailed feedback! With Woise: Users record their screen + voice showing the bug OR explaining their idea. AI converts the voice into text for a quick glance. No more guessing. Just actionable feedback.
I’m the founder of Spokk, a SaaS platform that helps small businesses grow.
One challenge I’ve consistently noticed is how difficult it is to understand user feedback. We receive feature requests and bug reports, but it often involves a lot of back-and-forth just to figure out what actually happened. We currently use a public feedback board and a chat system, but feedback is often incomplete, misplaced, or unclear. Users struggle to provide proper context, screenshots, or detailed explanations — and many eventually give up, leading to refunds or churn.
Making feedback simple and effortless is extremely important to us.
We believe the best solution is combining voice with screen recordings. It allows users to quickly explain their experience while showing exactly what they’re seeing. This makes it easier for them to share feedback and much easier for us to understand it. Clear communication like this is essential for any successful feedback tool, and we believe voice plays a huge role in solving this problem.
That’s why we built Woise.
We’d really appreciate your support and feedback. Just click the Give Feedback button in the top navigation and share your thoughts with us on the Woise app.
Congrats on your launch! But im kinda confused about the actual workflow of this product. Let's say i bought a bag of rice at Amazon, the quality sucks and i want to get a refund, but somehow the refund request doesn't show up after i posted it. So I use Woise to screen-recording my refund section on Amazon app and record my voice explaining the problem. After that, i can upload the text and screen-recording to the help center of Amazon. Is it correct?
Congrats on the launch!, Woise looks like a super smooth way to bridge the gap between users and support teams.
Quick observation from a growth perspective: Right now, you're positioned as a “recording tool”, which is a bit of a commodity. However, you have a massive opportunity to pivot your messaging toward “humanizing Customer Success” or being a “Support Friction Killer”. Founders care way more about reducing ticket volume and boosting LTV (Lifetime Value) than just recording videos.
I specialize in these strategic pivots at franvimktg, happy to drop some specific copy tweaks right here if you want to make your value prop hit harder for the SaaS market!
Hey @samesh13, capturing user feedback can be a real pain point, especially when vague requests lead to wasted time. By allowing users to record their screen and voice, you're addressing a crucial gap in communication and making the process seamless. What strategies are you considering to ensure users adopt this feature and keep coming back to it?
