I run a growth marketing agency and have been lucky enough to work with some great founders and CMOs from 50+ SaaS companies over the past 5 years.
About 2 years ago, I started to hear two repeating themes from some of my clients.
Theme 1 was: "We need to capture and synthesize more feedback from our users", and theme 2 was along the lines of: "We aren't actively pursuing reviews because we are weary of negative reviews effecting our reputation".
Based on these two themes, I became obsessed with figuring out a solution. Something that would kill 2 birds with one stone, being a liaison between feedback and reputation.
The idea behind TrustLoop was simply this, so I got to work. First, I designed a system to build surveys and capture feedback. Then I created a mechanism to separate the survey if it is positive feedback and ask the person leaving the positive feedback to make it public based on the links our clients add (G2, TrustPilot, etc), and doing so in a way they didn't have to rewrite their review (copying it to their clipboard automatically).
Finally, I would add some AI elements to help our users digest the feedback by surfacing any common complaints, and areas for actionable improvement.
This launch of TrustLoop is meaningful to us because we feel like it is at a place where it is useful to anybody trying to capture more feedback, positive reviews or both.
The team and I have been hard at work honing in on making the product smooth, functional, and intuitive. The new features are as follows:
- Intuitive, dual survey builder driving internal feedback from anyone not yet ecstatic with your product, and positive reviews from those that are.
- Install as a (editable) widget in 2 lines of code
- Customize and claim a review landing page (with all functionality baked in)
- AI feedback and review digestion for actionable improvement opportunities
- Trust Rating based on all public reviews (updates with new reviews).
But there are still many more features to build, primarily: email automation, integrations with Stripe, Hubspot, etc., embedding reviews on your site, and more.
These feature will be shipped in due time, but for that reason I will give a 30% discount for Product Hunt users - so use: PH30 at checkout and this will be applied after your 14-day free trial.
Let me know if you have any questions or feedback! Thank you!
Zack
TrustLoop is a powerful tool for product owners seeking to capture detailed user feedback and drive high-quality reviews.
Super clean execution and love the idea. Is there any visibility on how you use AI to analyse reviews/comments? Any settings for this?
Voow, sounds it looks like a easy-setup tool you have here. I'll definitely try it on my product!
@zack_fediay1 Congrats and great job launching TrustLoop. I just watched the video on your homepage and it does a great job explaining what TrustLoop is and how it works. I will be signing up soon!
Ya'll are hitting the nail on the head with directing 5 star users to review sites - often times, all you need is asking. Congrats @zack_fediay1 - very cool product for SaaS and other products/services all there. Social proof is so important these days.
The demo video is very helpful to understand how the product works.
One suggestion - I tend to not watch videos if I'm at work or if it's long. What if you can build out an interactive experience on your landing page? Would be pretty cool for someone to go through the process of creating an example survey (AND at the end, ask them to sign up so they can save that survey they just built!).
Huge congratulations on the launch of TrustLoop! 🎉
I can already see how this will streamline our feedback process and boost our online reviews, making it a game-changer for our SaaS clients.
Quick question: how does TrustLoop handle competing reviews on multiple platforms? For example, if a review goes live on G2 and TrustPilot simultaneously, does the Trust Rating aggregate this data automatically?
Wishing you and the team continued success! This tool is going to be invaluable for many of us.
Well done, TrustLoop! Your platform's ability to help product owners capture and synthesize feedback from users is commendable. Keep up the good work!
Seems very interesting but will you eventually try to automate it all, where you don't have to copy-paste?
Super cool concept of collecting user feedback to help improve the product. Way to go team! 🚀🚀🚀🚀
I love this one it'll make everyone's works perfect. Congrats, Zack! just gave it a good upvote
TrustLoop looks like a promising solution for managing product feedback and reviews. The ability to capture user insights and drive positive reviews is a valuable feature for any business. 💡
Hey @zack_fediay1! Congratulations on launching TrustLoop—it sounds like a fantastic tool for bridging the gap between user feedback and online reputation management.
I'm intrigued by the AI capabilities—how does it identify and prioritize actionable feedback from user responses? Excited to see how TrustLoop evolves, especially with upcoming features like email automation. Great work!
The AI feedback digestion feature sounds fantastic! Could you elaborate on how TrustLoop identifies common complaints and areas for actionable improvement?
Great launch!
This is genius. I had something like this for my e-commerce brand back in the day and it was super valuable. Congrats on the launch!
