Get real-time product and operations insights from daily customer feedback across various channels. Syncly AI offers actionable insights, providing full visibility throughout user journey so you can take proactive actions before customers churn.
Hello PH Community,
I’m Joseph, Co-founder & CEO at Syncly.
From our last launch at Product Hunt, we were overwhelmed by the support the PH community provided us, and it had a remarkable impact on our product as well. Thanks to the PH community, we were able to partner with hundreds of companies.
Today, we’re excited to share new capabilities that help companies provide exceptional customer experience. Syncly can help you if you look to:
📈 Actionable insights without manual tagging: Centralize all customer feedback, such as chats, emails, surveys, and reviews, and surface hidden product and operations gaps by auto-categorizing them in a minute.
😡Dynamic sentiment analysis: Understand what drives negative customer experience across user journey and take proactive actions to prevent churn.
🔍Search AI: Ask any critical business questions to Syncly AI and get answers in seconds.
📊 Dashboard & charts: Customize dashboards and charts with purpose and share them across the team to align quickly and take more action.
Syncly can help you if you are:
- Customer Experience team with thousands of customer feedback, and having trouble analyzing them.
- Product team looking for product insight from different sources (chat, reviews, calls, NPS surveys, etc)
- Domain: Tech-enabled services (Proptech, Healthtech, Legal tech, etc), Consumer Apps, B2B SaaS, E-commerce, Hospitality, and etc.
Check out our website, https://syncly.app/ for more details, and
book a call with Syncly founders for free trial: https://syncly.app/demo.
We’d love to give back the support we’ve received from the community, so feel free to contact us if we can be of any help. We appreciate your support through upvotes & comments.
I love focus on proactive action with real-time feedback. It’s impressive to see a tool that offers such detailed insights into the customer journey.
Great job on the app! The layout is clean and simple, which makes using it a breeze. I’m really excited to see how it integrates into my workflow. I’ll be recommending it to friends and would be glad to connect on LinkedIn!
@alex_in_the_bay and Team @syncly, Congratulations on the launch! I know firsthand that your product and vision will make waves. Having been inside the app tells me everything I need to know. If anyone wants to know, do yourself a favor and let these guys show you how to save time, present insights, and do it effectively and continuously.
Big fans of Syncly! A great team solving real problems between GTM <> PED. Keep it up!
I recommend Syncly, a tool that provides up-to-date insights on product and operations based on daily user feedback through various channels.
Congrats on the launch! 🎉 Real-time customer feedback analysis looks incredibly powerful.
The product launch is amazing! Super innovative and definitely a game-changer for businesses. 😍
I have always been a big fan of Syncly! Building a product based on the voice of users is the most important thing to make a product that people want!
Congrats on launching Syncly @joseph_lee08! Love the idea of getting real-time insights from daily customer feedback. It’s so important to have a full view of the user journey, and Syncly seems like a great tool to take action before issues arise. Being able to prevent churn and improve operations all in one platform is a game changer. Best of luck with the launch!
Sounds like a total game changer and can’t wait to try out! Congrats on the launch!
Congratulations on launching Syncly AI! I'm really excited about the potential of this tool to transform how businesses gather and act on customer feedback.
I find the real-time insights and the ability to gain full visibility throughout the user journey particularly intriguing. It's fantastic to think that companies can take proactive steps to improve customer satisfaction and reduce churn before issues escalate.
I’m curious, how does Syncly AI integrate with different communication channels? Also, are there plans to offer customizable reporting features in the future? Keep up the great work—looking forward to seeing how Syncly AI continues to develop!
Congrats to the Syncly team on the launch! 🎉
This is a powerful tool to spot weak links in the user journey and prevent churn.
Excited to see how it helps boost retention! 🚀
Love how it integrates with Zendesk and Intercom – so convenient! A little more flexibility with the UI would be chef’s kiss 👌, and making it feel a bit more accessible for smaller teams could open up even more love. But overall, super impressed! 🙌
Love seeing these products that make finding evidence to tackle certain use cases and features easier and data driven. Compared to a few other apps, I in particularly like how you can see NPS score trend and tackle by group, and ask questions about the feedback if you want to learn about a certain topic.
I think it'd be cool if in each category, the keywords that caused a certain feedback to be tagged a certain topic can be highlighted - this way, the user can quickly double check the tagging accuracy. I think it would also be cool to see a declining NPS alert so you get to the customers before they left a really bad review.
Congrats on the launch @joseph_lee08 and team!
