Smarter than voicemail and more affordable than an answering service, Sona is easy to set up and fully customizable 24/7 AI voice agent — greeting callers, answering questions, and capturing messages so you never miss a customer!
Hey Product Hunt fam 👋 We all know AI is on the rise and Voice AI is the hot space to be in right now!
Today I’m pumped to share Sona, the new AI voice agent from the OpenPhone team.
There’s no shortage of AI agents out there, especially for handling phone calls — but what makes Sona stand out is how tightly integrated it is into the OpenPhone platform.
The thing that separates Sona from the rest - it’s not some third-party tool or complicated add-on. It’s built right into the product, so everything stays in one place: transcripts, summaries, recordings — all visible in your inbox, just like a teammate handled the call. OpenPhone kinda nailed this one tbh!
As someone who championed no-code I love how simple and intuitive it is to set up. You don’t need to write a single line of code — just drag, drop, and customize when and how Sona steps in. You can train it on your business info, decide what details it captures, and make sure your callers always get a helpful, on-brand experience, even when you can’t answer.
It’s a great example of AI working with your team, not trying to replace it — giving small businesses the kind of 24/7 support that used to require a lot more time and money.
Huge congrats to Daryna and OP team on Sona's launch 👏
Btw they are all hanging out here today to answer any questions and if you have feedback drop it in the comments below 👇🏼
Love that Sona’s fully integrated—no duct tape setups. Curious, how does it handle context handoffs when a human needs to jump in mid-call or follow up? That seamless switch is where most AI callers drop the ball.
hi sona looks exciting. i could not find documentation about the types of activities sona can do ($50/month add on to $20/35/50 base plan) without entering a credit card to get in and see for myself. :/
screenshots showed a couple of capabilities, and here you mentioned folks can copy/paste in knowledge.
do you have a list of capabilities for sona that can be added? $1 per call on top of $50-add-on on top of base seems quite hefty indeed
Excited to see Sona out in the world! 🚀 The feedback has been incredible so far and truly opens up a world of possibilities -- customers can do more in their sleep + we will continue to work with partners to build, integrate and create value on top of OpenPhone! Big day for the team 👏🏽
New chapter for OpenPhone, and exciting times for our agency and solutions partners who can build new services around Sona and OpenPhone being more configurable 🏗️
How can I connect my knowledge center, FAQs, etc to OpenPhone? Can new customer calls add prompts for questions we didn't think to add to that knowledge center?
Thanks for hunting us, @5harath! Great to be back on Product Hunt!
Sona is for businesses that can’t afford to miss a call. It keeps your business responsive, 24/7 by handling FAQs, capturing key details for follow-ups, and making sure no opportunity slips through the cracks.
What makes Sona different?
Most AI tools for phone calls are built separately from your business phone system, which means they’re clunky, disconnected, or require stitching together multiple tools.
Sona is built right into OpenPhone:
🤖 It lives in your inbox like a teammate. You’ll see every call Sona handles, complete with summaries, transcripts, and recordings.
⚙️ It’s configurable in our call flow builder. Decide when Sona should pick up, and customize what it says — no code required.
📂 It keeps everything in one place. No sync issues, no missed context — just clean, actionable insights inside the same tool your team already uses.
Want to try it out?
Sona is available as an add-on to any OpenPhone plan for $49/month for 50 calls, with additional calls at $0.99 each. (Not available on free trials.)
