Drowning in support emails? Set up forwarding from your mailbox to us and we’ll break down the topics, keywords, and sentiment and sort by business importance. Resolve completed issues and always see what’s critical – no more inbox guessing games!
A year ago, I was a developer at a small French startup with about a million users. Our Customer Success team was drowning in emails, struggling to focus on the really important stuff. I wanted to help Paulo, our Customer Success Manager, work smarter, not harder. But I couldn’t find an affordable tool that could analyze emails the way we needed.
That’s how Reviewik came to life. I started with some custom neural networks, but quickly realized that ChatGPT could handle the job way better. Now, Reviewik is an affordable, secure, and super helpful assistant for Paulo — and hopefully for other mid-sized businesses too.
I’ve put a lot into this project, but I know there’s always room for improvement. I’d love to hear your thoughts on what else you’d like to see in Reviewik. Don’t hesitate to reach out to me via [email protected].
Take advantage of the moment — for now, Reviewik is completely free as we treat it as a proof of concept.
Your idea is interesting but needs more work, for example, pricing info is missing, which is a major issue, also privacy policy and terms of service are kind of basics and you just link back to the homepage now, I'd look at other similar tools like Zendesk or Freshdesk, they make this clear from the start, are you planning to add integrations with email providers? that'd be super useful, all the best
Okay, so you've got something going on here, but isn't the whole idea a bit overdone, I mean yeah breaking down emails is cool, but how's this really gonna be different from what's already out there, also any plans to make the interface user-friendly or is it gonna be another tool that's too complicated to use, good luck though
I'm not sure I get the initial appeal, because while it sounds neat to break down emails into topics and keywords, I'm actually wondering how accurate the sentiment analysis would be, also, what's the pricing looking like, it would be good to know if this service is affordable long-term, plus, are there any plans for integrating with other tools or platforms, like Slack or Trello, because that could make it way more useful
I'm not sure if breaking down emails into topics and keywords is all that useful, honestly what about real-time alerts for critical issues so we're not always playing catch up, also, is there some way to integrate this with Slack or Teams to streamline the workflow more I'd definitely be interested in hearing more about that!
So another tool to break down our overflowing inbox, huh? Well, unless this magically reduces the daily flood of emails, seems like it might just add another layer of complexity, focus on user-friendly interface and be crystal clear about pricing, nobody likes hidden fees.
The concept is cool but there's a lot missing, why should I trust you with my emails if you can't even have basic pages like Privacy Policy and Terms of Service, how am I supposed to know if there's any cost involved, good luck fixing this mess
Your concept seems useful but your landing page needs work, no info about pricing or your policies pretty sketchy plus without that, it's hard to trust what you're offering, maybe fix that first
I get what you're trying to do with this tool, but honestly, it feels like a watered-down version of what others are doing, like Zendesk or Freshdesk, you need way more than just keyword and sentiment analysis to stand out, also your landing page needs real work, where's the pricing info and proper policy pages, considering how important that stuff is these days, it's like you're half-baking it
i get the idea behind trying to manage support emails but honestly having to forward every single email to another service seems like a hassle, also not sure how accurate it would be at identifying what's truly critical versus not important, might end up needing to double check everything anyway which kinda defeats the purpose 😕
You know, it's great seeing new tools come up but isn't there a ton of services already doing this, wouldn't some kinda unique feature make it stand out more, also thought I'd mention, why's the basic stuff like privacy policy and terms missing, kinda makes me wonder about the security part, how is user data really handled
I get what you're going for but I'm curious if people will really trust sending their support emails to a service like this, also what happens if the automated system misinterprets a critical email, seems like a big risk, any plans to address these potential issues?
yeah we've seen tools like this before, think of Mailbutler or Frontapp, nothing new here, kind of skeptical about how it actually streamlines things, sounds like a lot of hype but will it just collect data in a fancy way without real actionable steps, let's hope it adds real value and not just another inbox clutter
Congrats on launching this project @roman_klimov! I think the use case and solution in this case are somewhat proven. Companies need to at scale understand quickly what customers need/want. I like the set up because it's through email and honestly anyone can do this, so no need for technical integration.
I'm curious how do you build a moat and differentiate yourself from a lot of other companies out there?
Great idea with lots of promise but without clear pricing info and missing key pages like Privacy Policy and Terms of Service, it looks kinda unprofessional, fix these asap if you want people to take you seriously
Looks useful, but how is this different from competitors like TextRazor or MonkeyLearn, maybe adding a comparison chart would help, also pricing info is missing and honestly, does it sort emails accurately or it's kinda random, plus the privacy and terms links not working is a big red flag, why should I trust it
Loving the idea but honestly feels half-baked without clear pricing info, makes me wonder if there are hidden fees or something, and the links just leading back to the homepage is a bit sloppy, maybe also consider adding a better visual breakdown of how it works, like an infographic or something, just my two cents
I'm kinda skeptical about this, I get the idea, but how useful is it really, I mean, who wants to forward all their emails to an external service, and can we trust it with our data? Would love to hear more about security measures and maybe a more detailed demo on how it actually works, also, any plans for integration with existing platforms?
Congrats on launching Reviewik! 🎉 It sounds like a fantastic tool for cutting through the noise and getting straight to the critical issues in customer support. How does Reviewik handle different languages and dialects in customer emails?
