Product Thumbnail

PathPilot (YC S24)

AI-First Customer Experience Platform

User Experience
Analytics
SaaS

PathPilot is an AI tool that transforms user session replays into “highlight reels,” helping you spot critical moments from thousands of hours of recordings. Save time, uncover insights, and take data-driven action to boost customer retention.

Top comment

Howdy Product Hunters! Thanks @katmanalac! It's strange that nearly every software company stores session replays, and nobody watches them. It's just too time-consuming. But what if you could watch every moment of every user session? What would you learn? Which customers would you follow up with? What issues would you uncover? At PathPilot, we are building an AI that observes session replays like a business owner and then takes action on those observations, like a business owner. Our first product ingests collections of session replays and extracts a highlight reel of noteworthy events, allowing you to quickly keep tabs on your real user experience. We can help if you: + Have specific customers that you cannot lose + Want insights on where users get lost or confused + Care about minimizing bugs and UI issues + Want to understand how users interact with new features Our earliest customers use PostHog for session replays, but we can support most alternatives. If you book a demo we can get you started with sample reel of interesting highlights for free.

Comment highlights

We used to use FullStory at Product Hunt. It was particularly helpful when launching new features or running a/b tests. But it was also challenging to ingest as we'd instantly have thousands of recordings.

I appreciate the focus on turning session replays into actionable insights and improving user experience

Sounds like hotjar but without spending all that time watching recordings. Guess I will have to try it out.

I watched a few dozen session replays when I first joined a team, and it's very difficult to keep up with how many there are. How does the AI work? Does it analyze each frame to understand what the customer is doing? I assume it also stores that knowledge somewhere, so it can recall it later and determine if there is UX issues? I think AI would be good at recognizing patterns. Congrats on the launch @inactive_user and team!

@inactive_user_ That's fantastic! It feels like you've solved a real time-consuming and difficult problem.

Wow this is SUCH a struggle for our team at Remento. Going to check this out asap.

Congrats on the launch🎉 Looks like Hotjar kind of thing. I'm curious how effectively the solution can capture critical moments. If it provides valuable data, it could be an excellent solution!

Well done on the launch! It’s such a relief to have something that saves time on reviewing user session replays. This is a game-changer 🌟.

Great job on PathPilot! This is exactly the kind of tool that can help teams make data-driven decisions more effectively.

In my last company this was a very important usecase where users would appreciate the product a lot and then we could pick those up and make a reel. Congrats on the launch!

I love the concept of highlight reels for user sessions. It’s a smart and efficient way to get the most out of your data without spending endless hours sifting through recordings.

This tool seems perfect for anyone dealing with large volumes of user data. Highlight reels make it much easier to identify key moments without getting overwhelmed.

The feature that alert you to any friction points for top customers is brilliant. Ensuring smooth experiences for our most valuable users has never been easier. This is a must have for my team focused on customer retention.

I’m impressed by how this identifies hidden UI issues and offers actionable UX recommendations. It seems like a great way to enhance user experience without sifting through endless data.

I think this is a smart way to streamline user feedback by focusing on actionable highlights from session replays.My only concern is how well it integrates with existing tools.

I appreciate the focus on turning session replays into actionable insights and improving user experience. The ability to spot UI issues and get recommendations based on real user behavior sounds useful.