Hello, Product Hunt!
We're thrilled to be here! ✨
In all the organisations, we have worked, SDEs and EMs spend a lot of time on on-call, incident operations, ticket operations - Constantly updating everyone on the current status of an incident, figuring out who is the current Oncall in Slack threads like @dev-oncall, Missing following up on Action Items post-incident, creating a post-mortem RCA document, Spending time on creating and analysing oncall reports
For each of these tasks, there is a Developer who doesn't like to spend time on these tasks and an Engineering leader who stresses maintaining this culture.
This is why we started Pagerly. :
We believe Slack is the best place for collaboration, and many of these tasks can be done there effectively given the right workflows.
Some of our common Engineering workflows are:
- Sync your Pagerduty/Opsgenie/Github schedule with Slack UserGroup like @dev-on-call to manage threads easily
- Round Robin rotations on Slack for non-oncall work say @scrum-master
- Mention multiple oncalls together i.e @frontend-oncall mentions @android, @ios-oncall
- Jira-Slack 2 way sync to create and manage tickets on Slack
- Automatic Oncall Handover Reports -> Know your Incident trends, MTTR, Incoming Count
- AWS IAM Access Requests over Slack
- Give automatic cloud access to Oncall for debugging issue
- Managing Time-based access for Engineer over Slack
- Assign Tasks in Round Robin over Slack
- A customised incident bot for your Organisation. We believe there is no single workflow that can work for all companies, hence we are open for building custom incident response bots . Some of the common workflows include:
- Create Tickets / Incidents / Bugs within Slack
- Create a Slack Channel Automatically Add All Stakeholders
- Generate Timelines from Slack and Zoom messages
- Create Action Items within Slack
- Send Updates to Stakeholders within Slack
- All Incident-Related Information On Slack Channel
We are trusted by 1200+ teams including Spotify, BlockDaemon, MessageGears, Dydx, ITV, Mindtickle and much more!
Kudos to Pagerly for revolutionizing Slack-based engineering support, seamlessly integrating oncall schedules and Jira with Slack, and enhancing incident management.
Great work! Congrats on the launch. We're thinking about holiday cover and this seems like it would make it a lot easier.
"Seamless integration on Slack for efficient rotation, on-call, incident, and operations management."
