Hello, Product Hunt!
We're thrilled to be here! ✨
In all the organisations, we have worked, SDEs and EMs spend a lot of time on on-call, incident operations, ticket operations - Constantly updating everyone on the current status of an incident, figuring out who is the current Oncall in Slack threads like @dev-oncall, Missing following up on Action Items post-incident, creating a post-mortem RCA document, Spending time on creating and analysing oncall reports
For each of these tasks, there is a Developer who doesn't like to spend time on these tasks and an Engineering leader who stresses maintaining this culture.
This is why we started Pagerly. :
We believe Slack is the best place for collaboration, and many of these tasks can be done there effectively given the right workflows.
Some of our common Engineering workflows are:
- Sync your Pagerduty/Opsgenie/Github schedule with Slack UserGroup like @dev-on-call to manage threads easily
- Round Robin rotations on Slack for non-oncall work say @scrum-master
- Mention multiple oncalls together i.e @frontend-oncall mentions @android, @ios-oncall
- Jira-Slack 2 way sync to create and manage tickets on Slack
- Automatic Oncall Handover Reports -> Know your Incident trends, MTTR, Incoming Count
- AWS IAM Access Requests over Slack
- Give automatic cloud access to Oncall for debugging issue
- Managing Time-based access for Engineer over Slack
- Assign Tasks in Round Robin over Slack
- A customised incident bot for your Organisation. We believe there is no single workflow that can work for all companies, hence we are open for building custom incident response bots . Some of the common workflows include:
- Create Tickets / Incidents / Bugs within Slack
- Create a Slack Channel Automatically Add All Stakeholders
- Generate Timelines from Slack and Zoom messages
- Create Action Items within Slack
- Send Updates to Stakeholders within Slack
- All Incident-Related Information On Slack Channel
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