Fix reported bugs 20x faster. Get screen recordings with auto-included dev logs from your customers, directly in the support chat. Share with engineers as a link or ticket. Never debate whether a bug is real again!
So happy to be launching this today –– Jam's biggest launch yet!
Meet Jam for Customer Support, a new product to help you fix customer issues faster. Let me give you a product tour! (so excited for you to see! 👀)
Here's how it works:
1. Support agents can request a screen recording right from chat support.
2. The customer easily records a video, right from chat.
3. The agent gets back a link to share with engineers.
It's got all the details devs need to debug the customer issue!
- Screen recording
- Console + network logs
- Device/browser/OS data
- Session info
- Custom details like User ID, etc
4. Agents can share it with engineers as a link, or one click create a ticket in your issue tracker (Jira, ClickUp, Linear, etc).
5. When devs open the ticket, they can see what the customer sees –– no back-and-forth follow ups needed! 🍻
I am so excited for you to try it out, we support Intercom today, with more helpdesks coming soon.
Happy launch day, y'all – see you in the product! 🎉
The controls and voice recording feature while encountering the error makes it so much easier to understand the issue
Appreciate how this tool takes the guesswork out of identifying bugs. It eliminates debates about whether a bug is real or not, making the support process smoother.
To include device logs automatically is a huge plus. It provides context that engineers need to fix bugs faster and more accurately.
Getting screen recordings from customers makes it so much easier to understand issues. This feature saves time and reduces back and forth communication.
The integration with support chat is seamless. It allows for feedback, which is essential for quick resolutions.
Fixing reported bugs 20 times faster sounds promising. This will definitely enhance the overall user experience and improve customer satisfaction.
Sharing bug reports as link or tickets streamlines communication with engineering team. It keeps everything organized and accessible.
The integration with support chat is seamless. It allows for feedback, which is essential for quick resolutions.
before i saw similar tools, but the added features here like automatic dev lots set this apart its great to see innovation in customer support tools!
before i saw similar tools, but the added features here like automatic dev logs set this apart. It’s great to see innovation in customer support tools
I am already see my inbox getting less chaotic! If only it could also handle my coffee breaks that would be perfect!
This solution looks very promising! The way it captures everything developers need to debug sounds incredible helpful
Congrats on the launch! Looks super exciting 😊 two questions that come to mindfor our use cases
1. Are you planning on integrating Zendesk as well?
2. Are customers able to record network logs from other apps & record their entire screen? (e.g. being able to share a bug report for a web REST API they're testing using e.g. postman)
Wow - seeing this go from an idea in a doc to a real-life product was so cool.
So excited this is out and to get to know the community who keeps our industry running - support!
Y'all are the MVPs and this is for you!
About Jam for Customer Support on Product Hunt
“Record customer bugs w/ dev logs”
Jam for Customer Support launched on Product Hunt on October 8th, 2024 and earned 185 upvotes and 13 comments, placing #17 on the daily leaderboard. Fix reported bugs 20x faster. Get screen recordings with auto-included dev logs from your customers, directly in the support chat. Share with engineers as a link or ticket. Never debate whether a bug is real again!
Jam for Customer Support was featured in Customer Success (6.1k followers), Customer Communication (12.6k followers) and Developer Tools (511k followers) on Product Hunt. Together, these topics include over 71.6k products, making this a competitive space to launch in.
Who hunted Jam for Customer Support?
Jam for Customer Support was hunted by Dani Grant. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Reviews
Jam for Customer Support has received 18 reviews on Product Hunt with an average rating of 5.00/5. Read all reviews on Product Hunt.
Want to see how Jam for Customer Support stacked up against nearby launches in real time? Check out the live launch dashboard for upvote speed charts, proximity comparisons, and more analytics.
Dani Grant