Fix reported bugs 20x faster. Get screen recordings with auto-included dev logs from your customers, directly in the support chat. Share with engineers as a link or ticket. Never debate whether a bug is real again!
So happy to be launching this today –– Jam's biggest launch yet!
Meet Jam for Customer Support, a new product to help you fix customer issues faster. Let me give you a product tour! (so excited for you to see! 👀)
Here's how it works:
1. Support agents can request a screen recording right from chat support.
2. The customer easily records a video, right from chat.
3. The agent gets back a link to share with engineers.
It's got all the details devs need to debug the customer issue!
- Screen recording
- Console + network logs
- Device/browser/OS data
- Session info
- Custom details like User ID, etc
4. Agents can share it with engineers as a link, or one click create a ticket in your issue tracker (Jira, ClickUp, Linear, etc).
5. When devs open the ticket, they can see what the customer sees –– no back-and-forth follow ups needed! 🍻
I am so excited for you to try it out, we support Intercom today, with more helpdesks coming soon.
Happy launch day, y'all – see you in the product! 🎉
About Jam for Customer Support on Product Hunt
“Record customer bugs w/ dev logs”
Jam for Customer Support launched on Product Hunt on October 8th, 2024 and earned 185 upvotes and 13 comments, placing #17 on the daily leaderboard. Fix reported bugs 20x faster. Get screen recordings with auto-included dev logs from your customers, directly in the support chat. Share with engineers as a link or ticket. Never debate whether a bug is real again!
On the analytics side, Jam for Customer Support competes within Customer Success, Customer Communication and Developer Tools — topics that collectively have 529.8k followers on Product Hunt. The dashboard above tracks how Jam for Customer Support performed against the three products that launched closest to it on the same day.
Who hunted Jam for Customer Support?
Jam for Customer Support was hunted by Dani Grant. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Reviews
Jam for Customer Support has received 18 reviews on Product Hunt with an average rating of 5.00/5. Read all reviews on Product Hunt.
For a complete overview of Jam for Customer Support including community comment highlights and product details, visit the product overview.
Dani Grant