Help.center is a self-serve support tool powered by chatGPT to help you reduce customer support tickets. π AI automatically learns the knowledgebase articles to generate simple and instant customer answers. π€ You can improve the AI answers from user feedback!
Hi ProductHunt π,
I am so excited to launch our 6th micro SaaS product.
We have been running B2B SaaS products for the past 5 years with thousands of customers and a super small team.
Delivering a positive customer experience was our No.1 priority. As a bootstrapped company, we always try to automate things. Both were conflicting when it came to customer support; hence we struggled to provide consistent support for our products.
"Necessity is the mother of Invention" is true in our case. We really needed a self-service help center where customers get instant replies to frequent questions and our support team gets time to focus on helping people that need urgent assistance.
The introduction of openAI ChatGPT was a breakthrough in what we were trying to achieve β‘οΈ
Here is what happened in the past few months.
1οΈβ£ - We bought a relatable domain - https://help.center (3 weeks of bargaining π€)
2οΈβ£ - The team started working on the AI chat and AI search in Knowledgebase using chatGPT.
3οΈβ£ - Implemented it in a few of our products collect.chat, whatsform, and formtonotion
4οΈβ£ - We saw a 50% reduction in support volume & started improving help.center each day.
5οΈβ£ - Soft launched help.center on Twitter, and early users started loving it.
AI chat demo π chat.help.center/product... (ProductHunt help center + launch guide)
Knowledge base demo π whatsform.help.center (Our micro SaaS: WhatsForm)
We are a little late to the AI party. But we are confident we can add value with Help.center.
We hope you will try out Help.center and let us know your thoughts.
Congrats on the launch @shyjal and @aslamabbas. Any plans for Zoho Desk integration?
Congrats on the launch! But, on your pricing page "Limitedβ" has this info icon, but when clicking it nothing happens. What are the limitations?
Help.center is an exceptional application that effortlessly empowers our company's help centers. I highly recommend it, as the support team is fantastic, the builders are exceptional, and overall, it offers a great experience. 10/10!
Shyjal, Aslam and other makers of this product - congratulations on the launch!! π Help.center (can imagine your efforts in order to get this domain π ) is really useful product for each business. Some questions - how many languages does Help.center support? And about your competitors - saw several solutions in the form of chatbots (on PH as well) that do the same in customer support sphere. How're these solutions differ from you?
I've been using Help.center for a couple of weeks now and it's made a noticeable difference in our customer support at CodeDesign.ai. After importing our help docs from Intercom and training the AI with custom messages, which took just a few hours, we've been able to drastically reduce the time spent on support without the need for dedicated staff.
I had a few suggestions during the process, and @shyjal was quick to take them on board. One change I particularly appreciated was the addition of a call-to-action button after someone interacts with the AI chatbot. What stands out to me is not only the product itself but also the responsive and dedicated team behind it.
In all honesty, I recommend Help.center to anyone looking to improve their customer support experience. Kudos to the team on a successful launch!
We've been using help.center for about two weeks now to give personalized support to users of our consumer app. We were getting a lot of repetitive questions over email; now most of them get answered by help.center instantly!
Amazing thought: building a product leveraging Chatgpt for customer success. Can i use a custom open ai model that I built on my data inside the product?
Looks great, will definitely try this out. Congrats on the launch Shyjal & team!
I really like the domain name you've chosen, help.center. It sounds great! I'm curious though, how are you able to provide a free plan for a ChatGPT based product?
Congrats on the launch team! @shyjal @aslamabbas @asifmohd95 @ingavu
Appreciate the one-click option to import articles from some of the popular knowledge base tools. π
How does Help.center compare with Fin (Intercom) and other similar tools?
Shyjal