Create AI knowledge base to reduce support tickets
Help.center is a self-serve support tool powered by chatGPT to help you reduce customer support tickets. 📖 AI automatically learns the knowledgebase articles to generate simple and instant customer answers. 🤖 You can improve the AI answers from user feedback!
Hi ProductHunt 👋,
I am so excited to launch our 6th micro SaaS product.
We have been running B2B SaaS products for the past 5 years with thousands of customers and a super small team.
Delivering a positive customer experience was our No.1 priority. As a bootstrapped company, we always try to automate things. Both were conflicting when it came to customer support; hence we struggled to provide consistent support for our products.
"Necessity is the mother of Invention" is true in our case. We really needed a self-service help center where customers get instant replies to frequent questions and our support team gets time to focus on helping people that need urgent assistance.
The introduction of openAI ChatGPT was a breakthrough in what we were trying to achieve ⚡️
Here is what happened in the past few months.
1️⃣ - We bought a relatable domain - https://help.center (3 weeks of bargaining 🤑)
2️⃣ - The team started working on the AI chat and AI search in Knowledgebase using chatGPT.
3️⃣ - Implemented it in a few of our products collect.chat, whatsform, and formtonotion
4️⃣ - We saw a 50% reduction in support volume & started improving help.center each day.
5️⃣ - Soft launched help.center on Twitter, and early users started loving it.
AI chat demo 👉 chat.help.center/product... (ProductHunt help center + launch guide)
Knowledge base demo 👉 whatsform.help.center (Our micro SaaS: WhatsForm)
We are a little late to the AI party. But we are confident we can add value with Help.center.
We hope you will try out Help.center and let us know your thoughts.
Shyjal