Duonut goes beyond traditional surveys by engaging customers with real-time, AI-generated follow-up questions. The AI is trained using your URL or internal docs. Easily embed it in your product flow to receive instant, AI-generated summaries of user responses.
Say goodbye to basic NPS surveys!
Hi PH family,
Your users are being flooded with NPS surveys that they have no good reason to respond to. Most businesses rely heavily on surveys for customer feedback, yet the Industry average survey response rate is mere 1% to 4%. They provide businesses with superficial feedback at best.
Asking the right question to the right person at the right time matters!
At Duonut, we advocate a new approach: identify the specific cohorts of users that are impacting your business (e.g. inactive or churned customers), intercept them at highly moments when they're most vulnerable, and give them a delightful feedback experience that makes them feel heard.
Duonut leverages AI to:
1. ”Create Tailored Survey Questions” automatically from the content on a website for now. Adding more sources soon.
2. These surveys can then be “Embedded Anywhere” on their website, inside products, or through outreach tools.
3. Duonut's AI chat bot “Engages Customers with Conversational Follow-up Questions” in real time - to extract deeper insights and improve customer feedback collection.
4. Provide “AI-generated Summaries” of responses to help businesses make actionable decisions.
Most Fun part of Duonut is that your well-trained AI will engage with your audience in the survey as if you are talking to a REAL person. This will help in delivering customer success and increase revenue by improving user engagement and streamline the survey process.
As part of their launch, Duonut is offering to help set up Conversation AI survey for your core flows on sign-up. Use the code DUONUT_LAUNCH while signing up: https://app.duonut.com/duonut/88...
Thanks and Regards,
Ramya Bhaskar
Founder - Duonut
https://www.linkedin.com/in/ramy...
Duonut.com
I think it would be awesome if Duonut could integrate with existing CRM system to sync user data and track feedback history. Is that something on the roadmap
The concept of Duonut is so fresh! I really like the name and the idea of stop users at just the right moment. It feels like a more thoughtful way to handle feedback collection.
This survey saves a lot of manual work and utilizes the power of AI. I will give it a try.
Congratulations team Duonut, for building such an interesting platform for NPS surveys.
I found it very easy to use, it helped us capture some of the hidden black spots in our onboarding process.
Great tool to get almost realtime feedback from the clients. Super value for money.
Thank you for introducing Duonut!!! 5 Stars from my side
This could streamline my feedback collection. How do you ensure the AI's accuracy in real-time?
Love how the AI crates personalized follow up questions instantly based on the responses.
Embedding survey inside the product itself is a perfect way to engage customers at the right moment.
Instant AI generated summaries That’s a fantastic way to understand customer opinions quickly.
This is a great area ready for disruption. The direction is clear and interesting. I would encourage the team to move on to phone/video interviews as well, which is where extracting insights becomes really complicated and where users talk with the most detail.
We've worked in similar (smaller) projects for clients wanting to aggregate customer product reviews, happy to share our learnings.
Best of luck team!
I'm impressed by how this uses AI to keep users engaged during surveys. It feels like it would help capture more meaningful responses.
Hey @ramya_bhaskar, great product! You call it AI chat bot. Do I understand correctly that the AI part is the question generation and what does the chat bot do?
Wow, Duonut's taking surveys to the next level! I'm intrigued by the AI-powered approach - especially the real-time conversational follow-ups. That could be a game-changer for getting deeper insights. The idea of targeting specific user groups at key moments makes a lot of sense too. I've always found traditional NPS surveys a bit meh, so this feels like a breath of fresh air. Curious to see how the AI handles different types of feedback and if it can really boost those dismal response rates. Might give it a shot for our next round of user feedback. That launch offer to help set up the AI survey flow is pretty tempting!
I understand that it is about enhancing the dialogue experience with dedicated customer service based on the NPS tool. This can help users better express why they like or dislike my product. However, one question is, how can we improve users' patience with products they dislike? For example, if I browse a product and rate it 3 stars, and it asks me why I gave a low score, to be honest, I might not necessarily respond.
Great product and congrats on the launch, can this also serve as product recommendation system as opposed to pure NPS surveys ?
Whoa, this is cool! Imagine getting real-time feedback without lifting a finger. 😴
Duonut is a refreshing take on customer surveys! I love how it moves beyond the typical NPS approach by using AI to create personalized questions and engage users in meaningful conversations. The ability to embed surveys seamlessly and get deep insights through AI-generated summaries is incredibly valuable. This could really help businesses gather more actionable feedback and enhance their customer relationships. Excited to give it a try and see the difference it makes!
Congrats on the launch :) Love the focus on follow-up questions. Makes those boring surveys more interesting.
