Dolphin finds and tracks feature requests, pain points, and customer love from your B2B calls - on autopilot. No more "What's the status of this feature?" or "Just add it to Productboard." Always keep up with what customers need and ask for.
We spent a year building a feedback repository. Then realized, most insights come from customer calls. So we pivoted to focusing only on this and launched the new Dolphin AI: a better way to close the loop between your GTM teams (Sales, Customer Success, Customer Experience) and your Product team.
Dolphin connects to your call recorder, and extracts feature requests, pain points, and customer love without you having to do anything. (It doesn't join any call, it pulls it automatically from Gong, etc.)
You get all insights tracked and logged by Dolphin, enriched with ARR impact, and more. Best part? Dolphin packages each insight under a shareable link with the context, customer quote, and the video snippet.
Our 3 insights:
- You don't want more feedback for the sake of it. You want insights that help you drive retention and growth. This is exactly what Dolphin pulls and tracks for you: Feature Requests, Pain Points (for Success and Product) and Customer Love (for Marketing).
- GTM teams want to be heard. Dolphin helps them build an argument on why Product should focus on their customer requests, with the business impact and revenue. (It also tracks the status to close the loop back with their customers).
- Product teams want to validate what to build based on real customer needs and impact. Dolphin helps them automatically adding ARR impact, customers, and merging similar requests with AI. Basically an intelligent backlog.
Excited to hear your thoughts! (Give it a go - it's free to try it out).
Finally, a solution worth considering for translating customer feedback into product improvements!
This is just brilliant. I'm wasting hours in Dovetail manually uploading videos, watching them back, creating tags myself, then figuring out how to share it back to the team quickly (not easy) while working out how to frame it in a GTM lens... oy. The hours... but Dolphin AI is exactly what I have been missing in my life!! It's super smart. Thank you for building this, Ilai and Charlie. I'll be quickly recommending this to my clients
Looks so easy to use! It will definitely save a ton of time for somebody that's looking for customer feedback across emails, Slack, call transcripts and what not. Great product!
It feels like a great product that can enhance levels of productivity massively. Really curious to try and use it with my team! Well done!
Love this. We spend so much time digging through call notes and follow-ups to keep track of feature requests - having that streamlined automatically is a game changer. Curious how Dolphin handles conflicting feedback across customers
why not just use read.ai or otter there are a lot of pleayers in theis space, even notion
I'm Joïa. I specialize in community marketing, and right now, I'm exploring the SaaS niche because I've noticed a real need for well-structured communities.
I came across Dolphin AI, and I immediately saw strong community potential. Users could share automation templates, help each other optimize their workflows, exchange tips, and learn together.
Would you be open to chatting for a bit? I’m not here to sell anything.
Looking forward to your reply!
Joïa
This is a game-changer for product and customer success teams! Automating the tracking of feature requests and pain points from calls is brilliant. Excited to see how Dolphin AI streamlines the feedback loop. Congrats on the launch!
This is the awesome!! Congrats on such a good product built by a great team!! 👏👏
dolphin 1.0 -> 2.0 is a masterclass on how to iterate your product to focus on the right pain points. well executed 🙌
We've been using Dolphin for a while, and this new version is truly a masterclass on how to iterate your product to focus on the right painpoints! The customer love section has become a must-watch activity in every team meeting on Monday.
Definitely recommended!
Hi everyone 👋 I'm Charlie, the other builder of Dolphin AI. Excited to launch today and see how you'll use it to help build better products and close the loop with customers. Feel free to drop myself or @ilaiszp a message if you've got any questions/issues!
Hey Ilai, Dolphin sounds like a total game-changer for GTM and product teams—love how it bridges the feedback loop automatically. You should list it on Aixyz .Co—it's free and helps more AI-focused folks discover gems like this. Would be awesome to see it there!
This could save our product team hours every week! But how does it differentiate between casual feedback ("This UI is okay") versus actionable feature requests in calls?
