Dolphin finds and tracks feature requests, pain points, and customer love from your B2B calls - on autopilot. No more "What's the status of this feature?" or "Just add it to Productboard." Always keep up with what customers need and ask for.
We spent a year building a feedback repository. Then realized, most insights come from customer calls. So we pivoted to focusing only on this and launched the new Dolphin AI: a better way to close the loop between your GTM teams (Sales, Customer Success, Customer Experience) and your Product team.
Dolphin connects to your call recorder, and extracts feature requests, pain points, and customer love without you having to do anything. (It doesn't join any call, it pulls it automatically from Gong, etc.)
You get all insights tracked and logged by Dolphin, enriched with ARR impact, and more. Best part? Dolphin packages each insight under a shareable link with the context, customer quote, and the video snippet.
Our 3 insights:
- You don't want more feedback for the sake of it. You want insights that help you drive retention and growth. This is exactly what Dolphin pulls and tracks for you: Feature Requests, Pain Points (for Success and Product) and Customer Love (for Marketing).
- GTM teams want to be heard. Dolphin helps them build an argument on why Product should focus on their customer requests, with the business impact and revenue. (It also tracks the status to close the loop back with their customers).
- Product teams want to validate what to build based on real customer needs and impact. Dolphin helps them automatically adding ARR impact, customers, and merging similar requests with AI. Basically an intelligent backlog.
Excited to hear your thoughts! (Give it a go - it's free to try it out).
