When a customer disputes a charge, you have 7-21 days to respond or lose the money. Most merchants don't respond or spend hours on weak evidence. Reflex gathers receipts, 3D Secure auth, device fingerprints, and delivery proof, timestamps everything with RFC 3161 cryptographic proof, and submits in under 60 seconds. $0/month. 15% success fee only when you win (vs 25% Chargeflow, 20% Disputifier).
Hey PH! I'm Steven, solo founder of CertNode.
I built Reflex because I watched merchants lose thousands to chargebacks they should have won. The evidence was there (3D Secure auth, delivery tracking, customer history) but nobody was putting it together fast enough.
The core insight: banks don't care about your story. They care about cryptographic proof. An RFC 3161 timestamp proving the customer authenticated at purchase time is worth more than a paragraph of explanation.
Reflex does three things differently:
1. Timestamps everything with RFC 3161 cryptographic timestamps at the moment of purchase
2. AI generates a defense narrative customized to the specific dispute reason
3. Submits in 60 seconds, because faster responses get processed more favorably
The 15% fee was intentional. Chargeflow charges 25%, Disputifier charges 20%. We're the cheapest because our costs are low.
Happy to answer any questions about the tech or chargebacks in general!
Congrats on launching CertNode Reflex. The pricing model is compelling, but what are your key metrics for customer retention?
Congrats on launching Reflex, Steven. The fast submission is key, but what’s your strategy for acquiring merchants effectively?
Congrats on the launch, CertNode Reflex looks promising for e-commerce merchants. To optimize growth, consider emphasizing trust signals and case studies to build credibility. What is your strategy for acquiring your first customers?
Congrats on the launch! Dealing with chargebacks is a massive headache for any SaaS founder.
Quick bit of feedback: I think you have a huge opportunity to shift your positioning from “security/defense” to “profit recovery”. Right now, the copy feels like a protective layer, but if you market it as “found money” that goes straight back to the bottom line, your conversion rate during this launch would likely be much higher.
I specialize in SaaS growth at franvimktg and see this gap often.
If you want a couple of specific copy tweaks to make the value prop more must have for founders, I’m happy to share them here!
Locking proof at checkout with RFC 3161 timestamps in CertNode Reflex is smart, it's harder to argue with than a narrative alone. Does Reflex map dispute reasons to a checklist so the right evidence goes out every time? A signed evidence packet for the issuer would make this stick.
Steven Bryant