Instantly resolve customer inquiries using Brainfish, the AI-powered help center platform tailored to your content. Designed for customers and support agents alike, Brainfish eliminates delays, optimizes customer experience, and reduces operational costs.
G'day ProductHunt!
I'm super excited to do my 1st launch on PH!
Brainfish originated from my experiences as a support agent for tech companies managing highly sophisticated products. During the rest of my career as a Product Manager, I recognized that the information gap persistently grows rather than converges as product teams create new features. This requires customers to recall an increasing volume of information to optimize the use of the products they paid for.
With this in mind, our aim is to revolutionize the way customers use and experience the products they invest in.
So, today we're launching Brainfish - the first customer facing help desk platform that can answer any customer question instantly, using AI (and in any language!).
Brainfish uses AI to aggregate, understand, and answer questions about your business's help articles. It's just the tip of the iceberg for our long term vision.
Why have we built it?
Today almost 50% of customer support requests are for questions that are already documented somewhere.
As a customer, finding information to solve a specific problem or teach you about the product usually results in reading endless documentation, chatting to a bot/agent, or calling someone and waiting on hold for hours.
Your experience shouldn't have to get to this point.
How does Brainfish help?
Brainfish enables customers and support agents to get answers to their questions instantly, enabling them to spend more time in your platform, and less time trying to get unstuck.
Here are some of it's most powerful features:
For customers:
- Instant search answers
- Dynamic self service help center (check out ours here: https://help.brainfi.sh/)
- Support for 17+ languages
For customer service teams:
- Agent Copilot - live answers, and article improvements
- Instant content rewrite
- Collaborative live editor
- Powerful search analytics that show what customers are looking for
- Import and integrate with Zendesk/Intercom/Freshdesk
Product Hunt Bonus
We have a deal for the community!
In celebration of our PH launch, for the next few 2 weeks you will be able to get access to Brainfish at 30% off your first year.
What's next?
Our goal is to build the most beloved global CX platform for both users and agents. We want Brainfish to be not only effective but also so user-friendly that it can be picked up instantly.
We would love to hear your honest feedback on Brainfish. What do you like about it? What should we improve?
Massive shoutout to our early adopters, Twitter friends, and Product Hunters, who are supporting us on this journey.
See you in the comments!
Congrats on your launch Daniel! Could you share your contact e-mail? Got some questions / Feedback. Thank you!
Congrats on the launch! Love the branding direction you went with Brainfish, kind of reminds me of Figma. This looks like a supercharged Helpcrunch to me.
Congrats on the launch! This looks like a much better way to search through anything. How does Brainfish work on say, something like a docs page?
Are you aware of any dedicated insurance platforms tailored specifically for companies deploying AI products? My cofounder and I are building an Insurance for AI and we would love to chat with anyone who needs insurance or is building in this space
Can it scrape our KnowledgeBase and based on the fetched data answer customer queries?
As a go-to-market advisor, we know it is critical for founders not to get stuck in their own microcosm of what they think customers want, but to immerse themselves in their customer's world. The magic of Brainfish for us is this content feedback feature - not having to guess what customers and teams want - but getting live insights and easily being able to generate content so rapidly in the way they want to absorb the information. Next level awesome - upvoted!
About Brainfish AI on Product Hunt
“Instant answers for any customer question about your product”
Brainfish AI launched on Product Hunt on May 16th, 2023 and earned 106 upvotes and 12 comments, placing #16 on the daily leaderboard. Instantly resolve customer inquiries using Brainfish, the AI-powered help center platform tailored to your content. Designed for customers and support agents alike, Brainfish eliminates delays, optimizes customer experience, and reduces operational costs.
Brainfish AI was featured in Productivity (650.1k followers), Customer Success (6.1k followers), Customer Communication (12.6k followers), Artificial Intelligence (466.6k followers) and Tech (621.8k followers) on Product Hunt. Together, these topics include over 383k products, making this a competitive space to launch in.
Who hunted Brainfish AI?
Brainfish AI was hunted by Daniel Kimber. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Want to see how Brainfish AI stacked up against nearby launches in real time? Check out the live launch dashboard for upvote speed charts, proximity comparisons, and more analytics.
Daniel Kimber