Instantly train and connect your inbox with Kommunicate AI to start resolving repetitive email queries. Use AI to assign, escalate, and deflect tickets, allowing you to focus on complex queries that require human understanding and empathy.
This is Devashish, Co-founder and CEO of Kommunicate.
We’re excited to introduce Kommunicate's AI-Powered Email Ticketing 🚀—a game-changer for customer support teams looking to automate email responses, handle repetitive queries, and boost productivity!
At Kommunicate, we’ve always strived to make life easier for customer support teams. This product is built with YOU in mind. With AI-Powered Email Ticketing, we’ve taken automation to the next level. Here’s how it works:
Automate FAQs: Set up an AI-powered bot that can answer your customers' frequently asked questions right from the email. You can train the bot on your website, documents (PDF, Word, Spreadsheets), and even help articles from Zendesk and Salesforce.
Guardrails for Accuracy: No more worrying about AI giving wrong or made-up answers! If the AI isn’t sure, it will escalate the issue to a human agent, ensuring your customers get accurate, trustworthy responses.
AI Summary & Insights: Support agents will get an AI-generated summary of the entire email thread—saving tons of time. Plus, managers can get real-time insights into their team’s performance, with AI suggesting areas of improvement.
Multi-Language Support: Your support agents can now reply in any language—the AI will translate the response for you! Supporting global customers just got a lot easier 🌍
AI Helps Fetch Answers: The AI can fetch answers directly from your knowledge base, documents, and even your CRM, ensuring agents have all the info they need at their fingertips.
Why we built this:
A lot of our customers asked for an easy way to manage all customer queries from one place, and now you can manage support from email, chat, and omnichannel platforms like WhatsApp, Instagram, Messenger, and more—all within Kommunicate. This makes us the one-stop platform for customer support teams everywhere.
Our goal with this product is to empower customer support agents and teams—not just as problem solvers, but as revenue-generating heroes within their organizations. We all know that great service keeps customers loyal and happy—and that’s what we aim to enable with this launch.
We hope this will help elevate customer support to the next level, making your team more efficient, faster, and more impactful. Can’t wait to hear what you think! 👏
Feel free to ask any questions in the comments below!
This could be a great way to speed up responses while keeping interactions meaningful.
My inbox is a constant reminder of how chaotic support emails can get. If this helps bring order to the madness, I'm all in.
Kommunicate AI seems like a total game-changer when it comes to streamlining email support! The ability to quickly train the AI using your inbox and automate repetitive tasks like ticket assignments, escalations, and deflections can save teams an enormous amount of time!!
Looks like an awesome product! The AI features are super cool. Just wish the Lite pricing was a bit more wallet-friendly. Any chance of a trial plan for us mini teams to take it for a spin? 🙏
Kommunicate’s AI-Powered Email Ticketing is a fantastic innovation for customer support teams! 🚀 Automating responses to FAQs, providing AI summaries, and offering multi-language support will undoubtedly save time and increase productivity. I love the guardrails for accuracy, ensuring customers still get trustworthy answers when AI isn’t sure. It’s a game-changer for scaling customer support operations while keeping things personalized and efficient. Looking forward to seeing how this transforms the customer support landscape! 🙌
This is amazing. Congrats @Kommunicate for automating the essential email ops for customer support team. User interface looks great and refreshing, much needed for the CS teams.
Fantastic work on this! The multi-language support and real-time insights into team performance will make managing customer support more efficient and effective.
Kudos on this launch! AI that automatically fetches answers from your knowledge base is a game-changer for support teams.
I love how Kommunicate's AI-powered email ticketing tool takes the pain out of repetitive tasks for customer support teams, streamlining responses while ensuring accuracy. How customizable are the bot’s responses when handling more specific or unique queries?
Impressive launch! Automating the repetitive parts of customer support while ensuring accuracy and escalation for tough queries is a perfect balance. This is going to be a game-changer.
Congrats on the launch of AI-powered email ticketing! This will make a huge difference for support teams by automating repetitive queries and letting agents focus on more complex issues. How does it handle ticket prioritization?
Amazing launch! The ability to automate FAQs and fetch answers directly from your knowledge base will save a ton of time for support teams. It’s great to see how efficient customer support can become with this tool.
Congratulations team Kommunicate. A quick question, can we connect it with our backend system to fetch information and respond over email?
Congratulations for new launch of AI based email support for multilanguage. It is really a great tool to automate our repetitive email task.
@devashish_m Interesting! Can this work with Gmail or Outlook accounts directly?
