Resolve incoming email queries effortlessly with AI
Instantly train and connect your inbox with Kommunicate AI to start resolving repetitive email queries. Use AI to assign, escalate, and deflect tickets, allowing you to focus on complex queries that require human understanding and empathy.
This is Devashish, Co-founder and CEO of Kommunicate.
We’re excited to introduce Kommunicate's AI-Powered Email Ticketing 🚀—a game-changer for customer support teams looking to automate email responses, handle repetitive queries, and boost productivity!
At Kommunicate, we’ve always strived to make life easier for customer support teams. This product is built with YOU in mind. With AI-Powered Email Ticketing, we’ve taken automation to the next level. Here’s how it works:
Automate FAQs: Set up an AI-powered bot that can answer your customers' frequently asked questions right from the email. You can train the bot on your website, documents (PDF, Word, Spreadsheets), and even help articles from Zendesk and Salesforce.
Guardrails for Accuracy: No more worrying about AI giving wrong or made-up answers! If the AI isn’t sure, it will escalate the issue to a human agent, ensuring your customers get accurate, trustworthy responses.
AI Summary & Insights: Support agents will get an AI-generated summary of the entire email thread—saving tons of time. Plus, managers can get real-time insights into their team’s performance, with AI suggesting areas of improvement.
Multi-Language Support: Your support agents can now reply in any language—the AI will translate the response for you! Supporting global customers just got a lot easier 🌍
AI Helps Fetch Answers: The AI can fetch answers directly from your knowledge base, documents, and even your CRM, ensuring agents have all the info they need at their fingertips.
Why we built this:
A lot of our customers asked for an easy way to manage all customer queries from one place, and now you can manage support from email, chat, and omnichannel platforms like WhatsApp, Instagram, Messenger, and more—all within Kommunicate. This makes us the one-stop platform for customer support teams everywhere.
Our goal with this product is to empower customer support agents and teams—not just as problem solvers, but as revenue-generating heroes within their organizations. We all know that great service keeps customers loyal and happy—and that’s what we aim to enable with this launch.
We hope this will help elevate customer support to the next level, making your team more efficient, faster, and more impactful. Can’t wait to hear what you think! 👏
Feel free to ask any questions in the comments below!
