Intercom’s Fin AI Copilot gives every support agent a personal AI assistant. Fin provides instant answers, so your team can stop wasting time and focus on what really matters: forging deeper relationships with customers.
I've been busy testing out Fin and implementing it for our Intercom Consulting clients, it just keeps getting more and more powerful.
I've been really impressed with the work the Intercom team has been putting into rolling this out to more teams and inboxes.
I love that the focus isn't just on how it can interact with customers but also now Copilot being accessible to the human agents helping them to navigate internal company knowledge to better help customers as well! The AI analyst built-in as well, we've been using 3rd party tools for this for years now but having it built in will add even more benefit.
If anyone is looking to implement these new solutions, feel free to reach out -- would love to have a conversation with you and help you take that step!
We've seen how teams are reluctant at times to turn on AI because of concerns but the sooner you get started the faster you'll realize how beneficial it is and the safe guards that Intercom have in place over some of the other solutions as well!
About Fin AI Copilot on Product Hunt
“An AI assistant for every support agent”
Fin AI Copilot launched on Product Hunt on June 27th, 2024 and earned 189 upvotes and 4 comments, placing #13 on the daily leaderboard. Intercom’s Fin AI Copilot gives every support agent a personal AI assistant. Fin provides instant answers, so your team can stop wasting time and focus on what really matters: forging deeper relationships with customers.
On the analytics side, Fin AI Copilot competes within Customer Communication, SaaS and Artificial Intelligence — topics that collectively have 520.9k followers on Product Hunt. The dashboard above tracks how Fin AI Copilot performed against the three products that launched closest to it on the same day.
Who hunted Fin AI Copilot?
Fin AI Copilot was hunted by Kelly Farrell. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Kelly Farrell