Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.
About Answer Bot by Zendesk on Product Hunt
“Machine learning designed for customer service”
Answer Bot by Zendesk launched on Product Hunt on August 16th, 2017 and earned 207 upvotes and 49 comments, earning #3 Product of the Day. Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.
On the analytics side, Answer Bot by Zendesk competes within Messaging, Robots, Customer Communication, Artificial Intelligence and Tech — topics that collectively have 1.2M followers on Product Hunt. The dashboard above tracks how Answer Bot by Zendesk performed against the three products that launched closest to it on the same day.
Who hunted Answer Bot by Zendesk?
Answer Bot by Zendesk was hunted by Mike Mortimer. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Reviews
Answer Bot by Zendesk has received 24 reviews on Product Hunt with an average rating of 4.00/5. Read all reviews on Product Hunt.
For a complete overview of Answer Bot by Zendesk including community comment highlights and product details, visit the product overview.
Mike Mortimer