Speed up support with screen recordings, GIFs & screenshots in Zendesk, request videos from customers, and get AI-powered summaries & SOPs. Join the waitlist for our new Record Video feature—faster replies, happier customers!
Hi Product Hunt! 👋
Our team has been laser-focused on helping support teams work smarter and connect better with customers—and this launch brings two major updates to life: Zight’s Zendesk Integration and Request Video feature.
Zendesk integration - makes it super easy to drop visuals into tickets. Screen recordings, GIFs, annotated screenshots—you name it.
Request Video, a lightweight way to collect video responses from anyone (customers, teammates, or stakeholders). No installation, no login required.
It’s all about making communication more human, efficient, and visual, and together, these features make Zight a go-to hub for support teams who want clearer, faster, more personalized communication.
Whether you're solving tickets, gathering feedback, or improving onboarding, Zight helps support teams get to resolution faster.
We’d love to hear what you think! Let us know how you’d use these features or drop your questions below. 👇
The Zight Team
@joedmarti Big congrats to the team! Love how you're making support faster and more efficient with video, screenshots, and AI—excited to see the new Record Video feature in action!
I remember when Zight was called CloudApp - I used it frequently for screenshots and annotations. It's great to see how far you've come!
Ccool. Out of curiosity ... can you download the files directly and reuse them for tickets?
Awesome update from the team at Zight, and this one’s especially exciting for anyone working in support, customer care, or CX. I can’t stop thinking about how much time (and frustration) this would’ve saved teams I’ve worked with in the past.
Support teams are constantly stuck in back-and-forth trying to explain what’s going wrong—or worse, trying to guess what the customer is seeing. This launch solves both sides of that pain.
We demo’d this at Zendesk Relate Conference in Vegas recently and it was one of the most fun live moments I’ve had in a while. You could literally see support leads in the room exhale like, finally !!
If you want early access to Request Video, the waitlist is open:
More soon—but this is a big one. Shoutout to the team for making it happen.
This sounds like a fantastic update for support teams! The Zendesk integration is a game-changer, making it so much easier to add visuals like screen recordings, GIFs, and annotated screenshots directly into tickets. Visual communication is so much clearer and faster than text alone, and this will undoubtedly help resolve issues quicker.
I’m especially excited about the Request Video feature! It’s such a simple yet effective way to collect video responses without any extra hassle. No installation or login required? That’s a huge win for teams who want to streamline feedback collection without additional friction.
Zight really seems to be making communication much more efficient and personal—great job on these updates! Looking forward to seeing how these features continue to evolve.
As a product and UX guy here, I use Request Video as a persistent nudge for feedback. Whenever I have the chance to schedule a user testing session, I always offer an alternative: Zight Video Reply.
Users don’t need to install a single thing. They can start explaining their issues, goals, and motivations within seconds. The friction is practically zero.
It’s especially awesome for users across different time zones, those with packed calendars, or even the ones who are just too shy to casually hop on a call. That means you get to hear from people who usually stay hidden in your blind spot.
We got a huge boost in understanding our customers better. 🤩
I just used Request Video to send my weekly update, it took 2 minutes and I didn’t even need a meeting. Super easy way to keep everyone in the loop! Huge fan of this feature!!
Been using Intercom for support for a while, so I’m really curious how Zight fits in.
Does it mostly replace traditional support flows, or work best as an extra layer?
Looks super slick either way! 🚀
Nice launch! Are you planning on expanding the integrations beyond Zendesk? Say, Salesforce, Intercom, Slack, etc?
Loving the direction here—visuals are such an underrated superpower in support. Curious, have you seen any impact on ticket resolution time or customer satisfaction since adding the Request Video feature?
Brilliant visual support solution! Are there built-in annotation tools to mark up customer-submitted videos/screenshots?
