Hey 👋 My name is Nathan and I am the founder of Caffeinated CX. I built Caffeinated for two reasons:
1. In my last company, Sourcify, we experienced 7x spikes in support during the holidays. It was near impossible to continue a high level of support with the same number of team members. Caffeinated was originally built to address this as our reps have been able to solve 3x as many tickets in the same time period using Caffeinated.
2. Support can be repetitive and AI should be performing support functions, not just responding to tickets: My focus has been on superpowering team members with AI. We started as an autodraft tool that continuously learns based on your knowledge center and past ticket history. Now Caffeinated can integrate into your commerce stack like Shopify to enable your support reps to update orders in one click. We aim to use AI to automate refunds, cancellations, and more for support reps. What once took a rep seven steps can now be achieved in one click natively on Zendesk.
As a bootstrapped solo founder, I appreciate you checking out Caffeinated. I know we have the best software for the best price on the market as we only charge when our AI is used to solve a ticket and there are no annual contracts. Give us a try, free for 14 days: www.caffeinatedcx.com
Caffeinated CX has been a game-changer for us! Our team is loving every aspect of it. Great job!
This product is a game-changer for our customer support team! Caffeinated CX has made our lives so much easier. Thank you for this brilliant solution.
This product is fantastic! Our team has fully embraced Caffeinated CX, and it's making a significant impact. Thank you!
This product is fantastic! Our team has fully embraced Caffeinated CX, and it's making a significant impact. Thank you!
I'm thoroughly impressed by Nathan's tool, Caffeinated CX. It's clear his past experiences have deeply informed the design of this product, as it's completely transformed my workflow.
This product is fantastic! Our team has fully embraced Caffeinated CX, and it's making a significant impact. Thank you!
Caffeinated CX is pure genius! Our team is hooked on its features and functionalities. Thank you for creating such an amazing product.
Caffeinated CX has been a game-changer for us! Our team is loving every aspect of it. Great job!
We're over the moon with Caffeinated CX! Our team has seen a remarkable improvement in productivity since implementing it. Thank you!
This is exactly what we needed! Caffeinated CX has revolutionized our team's productivity and efficiency. Thank you for this amazing product!
This product is a true winner! Caffeinated CX has earned the love and appreciation of our entire team. Thank you for developing something so remarkable.
We're beyond impressed with Caffeinated CX! Our team has quickly become addicted to its features and capabilities. Great work!
Caffeinated CX is a gem! Our team can't imagine working without it now. Thank you for creating such an outstanding product.
Our team is absolutely in love with Caffeinated CX! It has streamlined our processes and improved our customer support. Thank you!
We can't get enough of Caffeinated CX! It has become an integral part of our workflow, and our team couldn't be happier.
We're absolutely thrilled with Caffeinated CX! It's become an essential tool for our team. Thank you!
We're singing praises for Caffeinated CX! Our team has found it to be an invaluable tool for delivering top-notch customer support. Great work!
Caffeinated CX is a game-changer for us! Our team is more efficient, and our customers are happier. Thank you for this wonderful product.
