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SupportUtils
Turn Gmail into a support ticket system - without leaving it
Hey PH 👋
Every small team I've worked with runs support the same way: a shared support@ Gmail address, and a Slack channel full of "who's got this one?" Eventually two people answer the same customer, or worse - nobody does.
The usual fix is a helpdesk (Zendesk, Front, Hiver), but that means moving your team out of Gmail, paying $19–79/seat, and - this part always bothered me - handing a third party your entire mailbox.
SupportUtils takes the opposite approach. It's a Chrome extension that adds a ticket layer inside Gmail: statuses, assignees, internal notes, and a team dashboard with response analytics. Everything syncs to your team in real time.
The part I'm most proud of: we never read your email. The extension only syncs the metadata your team creates - thread status, assignee, notes. Email content never touches our servers. None of the incumbent Gmail-helpdesk tools can say that.
$12/user/month flat, 14-day free trial. I'd love your feedback - especially from anyone running support out of a shared inbox today.
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About SupportUtils on Product Hunt
“Turn Gmail into a support ticket system - without leaving it”
SupportUtils was submitted on Product Hunt and earned 0 upvotes and 1 comments, placing #121 on the daily leaderboard. Turn Gmail into a shared support inbox. Assign emails, track status, and see who's on what - without leaving Gmail. We never read your email content.
SupportUtils was featured in Chrome Extensions (52.7k followers), Email (36.7k followers) and Productivity (655.7k followers) on Product Hunt. Together, these topics include over 165.6k products, making this a competitive space to launch in.
Who hunted SupportUtils?
SupportUtils was hunted by Tharaka Wijekoon. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
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Tharaka Wijekoon