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Sponder handles the repetitive emails that clog up your support inbox. It learns from your website, FAQs and policies, then replies to customer questions when it knows the answer. If it isn't confident, it escalates to your team instead of guessing. Use Pilot Mode to review replies before sending, or Autopilot to let Sponder respond automatically. Control when replies are sent for a more natural customer experience. Less repetitive work. More time for the conversations that need a human.
The idea for Sponder came from seeing how much time support teams spend answering the same questions every day.
Not difficult questions. Just the same things coming up again and again, with someone having to type out another version of the same answer.
It was obvious there had to be a better way.
But we never wanted to build something that was about replacing support teams. There are plenty of conversations where having a real person involved matters.
So the idea was pretty simple: let AI deal with the repetitive stuff, and let the support team spend their time on the things that actually need them.
That’s what we’re trying to build with Sponder. Something that takes a big chunk of the repetitive work off a support team’s plate, without taking the human out of customer support.
We’re still early, so we’d genuinely love to hear what people think.
OnTheLadder is a marketplace that connects mortgage advisers and people looking for a mortgage. They use Sponder for their support inbox. Here is an example of an email coming in, and the response Sponder gave without them even checking their inbox...
From potential customer:
"Hi I am newly qualified and am training along side an experienced broker, I am looking at generating leads. Could you send me some information on your leads please?"
Sponder's response:
"Dear {redacted name},
Thank you for your interest in OnTheLadder leads. We provide exclusive, phone-verified buyer enquiries, including first-time buyers, remortgage, and self-employed buyers. Each lead costs £65 and goes through a qualification process to ensure quality, including income and deposit criteria, consent confirmation, and phone verification.
There is no ongoing contract required, and the minimum lead pack size is 5 leads, allowing you a good trial of the quality. You can set up your account by contacting us, and we will help you get started with lead delivery as soon as your account is set up.
Please let us know if you would like further details or assistance.
Kind regards,
OnTheLadder"
One thing people have asked is how Sponder actually works, so here's a simple example.
Say someone emails your business asking what your refund policy is.
Sponder looks at the information you've given it, finds your refund policy, and uses that to write a reply to the customer. It sends that reply from your support inbox, just like a normal email.
If someone asks something it can't answer confidently, it doesn't just make up an answer. It puts the conversation in front of your team so a human can take over.
You can start by having Sponder draft replies for you to approve. Once you're happy with the answers it's giving, you can let it send them automatically.
You don't need to sit there writing loads of complicated rules for every possible question. You give it your existing information, connect your inbox, and set how much control you want over its replies.
That's the idea, anyway. Take the repetitive stuff off your plate without handing over the things that need a human.
We're live! 🚀
Sponder started as a tool I wanted myself. Having worked in customer support, I know how much time gets wasted answering the same questions over and over.
I'm a big believer in AI and automation, but I don't think it should come at the expense of good customer service.
Sponder handles the repetitive emails, but if it doesn't know the answer, it passes things to a human. You can review every reply before it goes out, or switch to autopilot when you're confident it's doing the job properly.
No big marketing budget or massive team behind this. Just me, building something I think can genuinely help support teams save time.
We're early, and there's plenty left to improve, so I'd love for people to give it a try and tell me what they think.
If you deal with repetitive support emails, give Sponder a go. I'd really appreciate it.
About Sponder on Product Hunt
“Your Support Inbox, Handled by AI”
Sponder was submitted on Product Hunt and earned 2 upvotes and 4 comments, placing #156 on the daily leaderboard. Sponder handles the repetitive emails that clog up your support inbox. It learns from your website, FAQs and policies, then replies to customer questions when it knows the answer. If it isn't confident, it escalates to your team instead of guessing. Use Pilot Mode to review replies before sending, or Autopilot to let Sponder respond automatically. Control when replies are sent for a more natural customer experience. Less repetitive work. More time for the conversations that need a human.
Sponder was featured in Email (36.8k followers), Customer Communication (12.8k followers) and SaaS (44.9k followers) on Product Hunt. Together, these topics include over 73.2k products, making this a competitive space to launch in.
Who hunted Sponder?
Sponder was hunted by Ben. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
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