SeaTicket

Al agent that resolves issues across all your channels

Productivity

Artificial Intelligence

GitHub

Visit WebsiteSee on Product HuntTwitter ⧉

The fragmented issues problem is real. Same question comes in across GitHub, email and Discourse and each one gets handled separately with no shared context. Pulling it all into one place before you respond is the part that actually saves time. Good luck with the launch.

I like the idea that every resolved ticket makes the next one easier. Support history usually just sits there, so turning it into active context is a solid move.

Bringing full context into the resolution flow is the right call. Most support tools surface the ticket but not the relevant prior issues or docs. We've dealt with this fragmentation problem building customer-facing workflows. How does the context retrieval work under the hood? Is it vector search over your issue history, or do you use a graph structure to connect related threads?

Bridging a support ticket to actual GitHub context is the right call. Most ticket tools stop at tagging; getting the agent to trace a user report to a code path changes the quality of the response entirely. We've built similar plumbing in-house and the context assembly is the hard part. How does the agent handle cases where one symptom maps to multiple possible root causes?

The context loss problem is interesting because it’s not just a tooling problem, it’s a relationship problem. Every time a user has to re-explain their issue, the implicit message is ‘we don’t remember you.’ Congrats on the launch!

Hey Product Hunt! 👋

I’m Daniel Pan, Co-founder of Seafile, and I’d like to introduce SeaTicket, which came from a problem we lived with for years.

Through years of community support, we saw how scattered channels turn into lost context and slower teams. So, we built SeaTicket for teams that are tired of losing things, whether that’s time, context, or the trust of the users they’re trying to help.

With SeaTicket, your team finally gets to:

• 🧠 Focus on solving, not searching

  spend your energy on the problem in front of you, not hunting for context across tools

• ⚡ Move faster without more people

  handle more issues, at higher quality, without growing your headcount to match

• 🔁 Get smarter with every issue you close

  your past work actively improves how you handle future problems

• 👥 Keep everyone on the same page

  support, engineering, and product working with full shared context, no handoff friction

• 🤝 Build real trust with your users

  give them visibility, consistency, and fast answers instead of silence

The result: less chaos, more clarity, and a support experience your users actually appreciate.

Try SeaTicket for free with no credit card required.

From Daniel Pan (Co-founder), SeaTicket team