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Rapidos
Open-source WhatsApp claims bot and support dashboard
Insurers in emerging markets get claims on WhatsApp, in the customer's language. RapidOS's AI collects the details and photos, files the claim with a PDF and lets staff take over any chat. Self-host free (AGPL-3.0) or use the hosted version.
Hi Product Hunt, I'm Raph 👋
In Kinshasa, Lagos, Nairobi or Manila, people message a business on WhatsApp before they would ever call it, fill in a web form or install an app. Insurers still mostly handle those messages by hand: an agent's personal phone, damage photos lost in chats, claims typed up days later.
RapidOS is my fix, starting with insurance claims in the DRC:
• The insurer connects its own WhatsApp Business number and its own AI key (Gemini, OpenAI-compatible, or a local model with Ollama)
• The assistant greets the customer and asks only for what's missing. It collects photos and documents, reads the claim back for confirmation, then files it with a PDF
• It replies in the customer's language: 15 languages, including French, Swahili, Lingala, Portuguese and Arabic
• Staff see every conversation, can pause the bot and take over, and status changes are sent to the customer on WhatsApp
• One customer per WhatsApp number, with all of their claims in one place
The whole product is open source (AGPL-3.0). You can run it on your own server with one `docker compose up` and keep customer data in your country, or let us host it.
Claims are only the first use case. Underneath, it's a WhatsApp support desk that banks, telecoms, utilities and clinics in emerging markets could use too.
To be upfront: English and French are reviewed, and the other languages are machine-translated for now. If you speak Swahili, Lingala, Hausa, Yoruba, Amharic or the others, a review would help a lot.
I'd love your feedback, especially if you've worked with the WhatsApp Business API or in customer support in emerging markets.
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About Rapidos on Product Hunt
“Open-source WhatsApp claims bot and support dashboard”
Rapidos was submitted on Product Hunt and earned 2 upvotes and 1 comments, placing #123 on the daily leaderboard. Insurers in emerging markets get claims on WhatsApp, in the customer's language. RapidOS's AI collects the details and photos, files the claim with a PDF and lets staff take over any chat. Self-host free (AGPL-3.0) or use the hosted version.
Rapidos was featured in Open Source (69k followers), GitHub (41.4k followers) and Development (6.3k followers) on Product Hunt. Together, these topics include over 53.2k products, making this a competitive space to launch in.
Who hunted Rapidos?
Rapidos was hunted by Raph Mwanza. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
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Raph Mwanza