Escalate Zendesk tickets to Slack or Jira in one click, with full context & key details via smart, customizable summary templates. Keep teams aligned & customers updated; no manual tracking, no missed updates. Faster resolutions, better support, higher CSAT.
Zendesk is where support lives. It’s fast, focused, and built for productivity.
But the moment a ticket needs engineering, the flow breaks.
Now you’re pasting context into Jira. Or pinging someone on Slack. Or both.
You’re copying logs, linking tickets, summarizing customer pain. Just to get the issue in front of the right person.
And then? You’re switching back and forth, hoping for updates.
That context lives in Zendesk. But the fix happens somewhere else.
Pluno keeps those worlds in sync. Escalate from Zendesk in one click. Engineers get what they need in Jira or Slack. You stay in the flow, and the customer gets timely updates, without manual chasing.
No more babysitting. No more silence. Just visible, moving tickets with a clear path to resolution.
Key features: - One-click escalations from Zendesk to Slack or Jira - Creates summaries based on customizable escalation templates using the full ticket context - Bi-directional (Zendesk ↔️ Slack/Jira) Communication Sync - AI Workflows for Escalation Rules
Who it’s for: Pluno is built for SaaS support teams who want less stress and a smooth and reliable escalation process. If you’re tired of the manual escalation chaos, we made this for you.
It’s perfect for teams using Jira or Slack for escalations and trying to: - Remove manual steps and redundant steps, and back-and-forth in the escalation process. - Reduce errors and missed follow-ups. - Keep their customers in the loop about the progress of their issues. - Improve resolution times and CSAT. - Help every agent use their time better and get more done. - Stay lean and keep processes scalable without adding headcount.
Launch offer: Pluno is free for now. We’d love for you to try it and tell us what works, what doesn’t, and what you’d love to see next.
Your feedback means everything. Drop any thoughts or questions below, we’re all ears! 💬
Gave Pluno a try—makes Zendesk escalations to Jira and Slack a lot cleaner. Cuts down the manual work and keeps everyone in the loop. Worth checking out if you’re in support.
Really like the concept! Looks like a huge time-saver for support teams. Congrats on the launch and best of luck! :)
Such a smart addition for Zendesk users! Love how Pluno helps manage escalations smoothly and keeps support teams on track. Excited to see this in action!
I’ve always wrestled with the gap between “support ticket” and “engineering task,” so an auto‑generated hand‑off feels like a real sanity‑saver. Questions popping into my head:
How granular can I get with the status updates before customers feel spammed?
Do you surface churn‑risk signals if an escalation drags on?
Quick thought: a small “time‑to‑resolution” badge next to each ticket could help support leads spot hotspots at a glance. Would love to hear if that’s on your roadmap! 🙌
Congrats on the launch! This looks like a great product to keep engineering and support aligned.
How does the communication sync work? Do all the Jira comments get forwarded to the support team?
Liked the idea! I'm gonna give it a try definitely. Congrats in advance anyway!!! All the best here
