Love the demo !
Is it possible that I enter my roadmap and business priority somewhere so the tool can weight and prioritize considering business OKRs?
User feedback parsing looks great, TL;DR is awesome. 👌
Is it aggregating multiple similar feedback? Can the tool bring up notification for review based on a customizable criteria ?
Are the tickets coming from variety of channels?
I have so many questions because I am really interested. I wish I could try this tool but I don't have the appropriate product environment currently.
Hope you guys will grow good on this solid foundation !
All the best
As a PM I spend the bulk of my time collecting, triaging, & analysing customer feedback across multiple channels like support tickets, surveys, interviews and more to generate insights we can take action on. I can't wait to try out Lancey, as this will help me focus on being the voice of customer to drive impact and act on useful insights quickly.
I had the opportunity to have been personally onboarded by @adi_patel for their previous product we used - an interactive demo builder utilised by our sales & marketing team. Adi is solid in understanding his customer's problems and providing a personalised approach to get set up quickly and drive impact. Congrats on your new product & launch, I can't wait to use it!
This Lancey thing seems pretty cool! It can help monitor product data and customer feedback to build better products. Sounds like a real time-saver for product teams. @adi_patel
Congrats @adi_patel ! Nice way to help folks figure out their next big feature. The loom video definitely helped me understand your product quickly. Awesome job.
This is a fantastic solution, @adi_patel! Streamlining feedback into actionable insights is such a game-changer for product teams, especially in a fast-paced environment. Managing 100+ feedback items is no small task, and I love how Lancey automates that process—saving valuable time while ensuring no important voice is left unheard.
The integration of Merlin as an AI assistant for post-launch analysis is a brilliant touch! Understanding user behavior after feature launches can provide critical data to improve future iterations. It feels like a must-have tool for post-PMF companies.
Can’t wait to see how Lancey evolves and the impact it will have on the product development lifecycle for teams everywhere. Upvoted!
We had this problem in a previous series B/C company. This is especially true when you have SMBs, because you have so many customers and all voice for something, but we didn't have time to go through ProductBoard to tag everything. It is possible, but then when we categorize based on tags, it's already diluted down.
Congrats on the launch @adi_patel and team!
A few questions:
1. I assume the reason this is special (and not like a copy all user feedback and paste them into ChatGPT, or RAG + LLM) is the app would abstract all of that away AND allow you to connect more variety of data like analytics (quant)?
2. How do you dogfood this product internall right now?
3. Love the fun name and logo - what's the story behind those?
Congrats on the launch, this is a brilliant product solving a very important problem using LLMs to save product teams a significant amount of time. Keep up the great work @adi_patel and team!
Woohoo - Congrats on the launch Adi! really excited to try this out with the Penguin team!
The idea of having an always-on assistant that provides product knowledge at your fingertips is fantastic.
The capability to transform product usage and customer feedback into structured insights is impressive. It sounds like a smart way to drive product development and make data-driven decisions.
We think Lancey is promising, but we're curious about how it handles data privacy. Can you share more about your security measures?
I really appreciate the integration with tools like Notion and Zendesk. This is going to boost my productivity for sure!
Utilizing customer feedback and product usage to generate categorized insights offers a thoughtful approach to innovation. It will be fascinating to see how well this tool translates data into meaningful improvements.
This tool could be a great asset for translating customer feedback into actionable insights. It’s important to have a systematic way to use this data for product improvements.
I'm super excited to see Lancey launch! It looks like it's going to make product decisions so much easier.
Turning feedback into actionable features is crucial for product development, and it's impressive how this tool simplifies that process and makes it so efficient.
