Keatext helps CX professionals analyze text data from reviews, surveys, and contact center interactions. It unifies feedback channels, pinpoints key drivers of satisfaction, and generates AI-powered recommendations for changes with the most impact on CX.
👋 Hi everyone, I'm Ben!
Keatext originally launched on Product Hunt 8 years ago. Wow, it’s been a while! We thought it was about time we launched a new update on here.
We built and have been continually improving an AI platform for customer experience professionals. As CX has evolved over the years, we have heard loud and clear that these people need a strong way to discover and report on insights from customer feedback. Today, Keatext supports every stage of the analyst’s work:
1️⃣ Collect: Unify insights from customer feedback channels like reviews, surveys, and contact centers in one platform
2️⃣ Analyze: Identify what drives satisfaction and what customers are mentioning that has a significant impact on metrics like NPS, CSAT, and star ratings
3️⃣ Act: Take inspiration from recommendations generated by GPT on ways to improve customer experience that you can share across your organization
What’s different about Keatext?
👉 Speed: Both setup time and time to insights are big considerations in choosing a CX analytics solution. We’ve built a model that does not need to be trained on your data with a dictionary or a lexicon. Keatext’s AI is industry agnostic. That means it only takes a few minutes to upload data and start discovering insights tailored to the context of your business!
👉 Dashboards: Keatext’s self-serve dashboards allow for powerful and customizable data visualization. Apply filters as granular or as global as you want, and save and share dashboards for different roles – like managers, executive leadership, clients… The choices are all yours.
👉 Reporting: Keatext generates a report with GPT that summarizes the main insights and most impactful recommendations from your data. It’s a ready-to-go report that you can share right away. This is just one way that we are integrating the capabilities of generative AI to enhance the user experience.
Thank you for checking out Keatext and feel free to leave any comments or questions! I will be taking the time to answer them.
leveraging customer insights from it could inform our campaign strategies and messaging, ensuring they resonate with our target audience.
Very cool! What are some other potential data sources that it can use that you have on the roadmap? E.g. community environments
Customer sentiment analysis is valuable for anticipating trends and adjusting strategies accordingly.
The ability to segment and categorize feedback automatically could save us significant time and resources.
Real-time analysis of customer feedback is critical for addressing issues promptly and proactively.
It's AI-driven approach to understanding customer feedback could provide a competitive advantage.
The integration of AI in analyzing text data could enhance the accuracy and speed of insights generation.
It would be interesting to hear from other CX professionals who have used this tool about their experiences and the tangible benefits they've observed in their organizations.
It's promise to streamline analysis and extract meaningful insights from this data is intriguing.
AI-powered recommendations for CX improvements based on data analysis could help us prioritize initiatives that have the most significant impact on enhancing customer satisfaction and loyalty.
Wow, eight years already? Congrats on the update! Love how Keatext is solving the pain points at each stage of the process. Good luck!
I love how Keatext is focused on speeding up the feedback analysis process. The fact that it does not require extensive training on your data. This makes it incredibly easy to set up and start gaining insights quickly.
Keatext is a game-changer for customer experience analytics! The AI-powered recommendations are a great feature. How do you see this impacting CX professionals?
Keatext’s dashboards and GPT-generated reports are perfect for sharing insights with the team. Great job, Ben!
I'm looking for a software that allows me to quickly build a mechanism for user satisfaction feedback and product optimization decisions. This is exactly what I need~
Love it! Perfect for customer service :) Combined with Gleap or Customer.io, it seems like a solid solution for any business.
Congrats on the update, Ben! Keatext sounds incredibly useful for customer experience professionals. The ability to unify insights, analyze feedback, and act on recommendations all in one platform is impressive. The speed and customizable dashboards are especially appealing.
How does Keatext ensure the accuracy of insights across different industries?
Certainly looks intriguing!
When I sign up for it, can I invite other users from my team? Assuming it's possible, is it additional billing for each new member added? Or just a flat cost for the team?
About Keatext on Product Hunt
“Improve customer experiences with AI based analytics”
Keatext launched on Product Hunt on July 9th, 2024 and earned 117 upvotes and 20 comments, placing #18 on the daily leaderboard. Keatext helps CX professionals analyze text data from reviews, surveys, and contact center interactions. It unifies feedback channels, pinpoints key drivers of satisfaction, and generates AI-powered recommendations for changes with the most impact on CX.
Keatext was featured in Artificial Intelligence (466.6k followers), Data & Analytics (5.6k followers) and Data Visualization (3.5k followers) on Product Hunt. Together, these topics include over 92.1k products, making this a competitive space to launch in.
Who hunted Keatext?
Keatext was hunted by Ben Oldham. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Want to see how Keatext stacked up against nearby launches in real time? Check out the live launch dashboard for upvote speed charts, proximity comparisons, and more analytics.
Ben Oldham