Jeli.io

Respond faster, see patterns, learn from your incidents

Software Engineering

Developer Tools

Tech

Hey PH! We built Jeli.io because incidents are always going to happen. But they don’t have to suck. Incidents can be opportunities to make our technology better and our lives easier. We’re a group of engineers and SREs exhausted from trying to manually find and improve all the gaps in our incident response processes. So, we built Jeli to fill the gaps in incident management and create a more positive culture of learning. We built an incident response Slack bot to streamline processes without getting in the way; setup takes minutes, not weeks. We also made what we always wanted for post-incident reviews: a way to not only create a timeline of an incident but to tell the story of response with the words of the responders themselves using our Narrative Builder. Jeli has grown to include cross-incident analytics to help dig into theories & trends, and surface on-call needs. Our integrations, webhooks, and APIs ensure you can get your incident data to wherever else it needs to go. We partner with our customers regularly, from enterprise groups like Indeed and Zendesk to growing badasses like Honeycomb and Quizlet, to help Jeli solve as many problems as possible, and sometimes just because we like jammin’ with ‘em. Download our free IR bot, give our trial a go (we’ve even got a sandbox with demo incidents to play around with), and let us know what you think!

Congratulations on the highly anticipated launch of The Jeli.io! This groundbreaking platform empowers users to effectively respond to, manage, and analyze incidents, enabling the building of more resilient infrastructure and teams. With Jeli's ability to aggregate incident data across tools and individuals, it uncovers clear, actionable recommendations, empowering your organization to thrive.

Hi All! I'm Nora -- the founder and CEO of Jeli.io. Thanks for stopping by and checking out our product -- Jeli is a platform that aims to help humans learn from our incidents, so that companies can continually improve their products, roadmaps, build v buy decisions and so much more. My favorite part about the Jeli product is that it helps you put a story and data around things that you have been seeing, or feeling operationally, but may bot have previously had words for. We are those words, we are that data, we are that connection point between incidents and how it impacts the people around them. Give us a shot and let me know if you have any questions.

Congrats on the launch! It's a great idea that will definitely simplify issue tracking in teams. However, my team and a lot of the companies I have worked at use discord as it's primary communication channel. Would love to see this have discord support as well, will definitely use it then; keep me updated!

This can significantly streamline communication and build a better overall experience for users and the team. Congratulations on the launch! 🚀

Amazing! Jeli.io looks like a great tool for incident response and analysis. I'm curious to learn more about how it will help organizations achieve greater resilience. Would love to hear any real-world examples of how it has been used to

Congratulations on the launch of Jeli.io! Excited to explore the possibilities of the platform and how it will help us build a more resilient infrastructure. #Jeliio

this kind of ideas go a step further and help us to prevent and plan better responses. thank you very much, congratulations!!!!

Finally, a tool that makes life easier and prevents those avoidable hair pulling moments! Thanks to you and your team.

We all need a little assistance in streamlining our incident management processes and Jeli.io seems like the perfect solution. Best of luck to the team, and I'll make sure to refer you to colleagues at work!

How does Jeli.io handle incident notifications? Does it have the capability of sending alerts to specific team members? Thanks for answering!

From its suite of real productivity tooling, which is paramount in the heat of an outage, all the way down to the language throughout the product focused on people, learning, and connections, Jeli is helping us improve our incident response even as an organization several years into a deliberate incident response journey. I'm curious how the Jeli team uses Jeli at Jeli! Any fun stories to share?