ioni is a ChatGPT-based AI platform that automatically generates responses to customer support inquiries, using knowledge bases as the main source. ioni helps to improve your customer experience and increase the efficiency of customer support teams.
Hey everyone,
I'm Anna, the co-founder and CMO at IONI!
Still, many companies do not provide customer support 24/7, which leads to missing an opportunity to grow the business. Here comes ioni to help with that!
Our LLM-based bot generates auto-responses for customer inquiries just like a human customer support agent would write them.
It's super easy to use and you can try our demo version on our website right now. Any feedback is appreciated!
We are also working on other ioni features, so there's so much more to come!
Thanks for your support!
Anna💙💛
Hey hunters,
I'm responsible for tech in Ioni. A bit more tech details about it:
IONI is an AI bot that has an excellent HTML parser that turns your websites, Google Sheets or any other data into chunks. After that, we create a vector database based on these chunks and securely store them. And, of course, the most important part: OpenAI-powered chat that can call functions to search your vector database, request customer contact data (so your team can lead it further), and call customers to specific actions that you need.
We’re thrilled with what we built. Take a look, try it out, and leave your feedback here.
Happy hunting!
Alex
Hey hunters,
Dmytro here, the co-founder at IONI.
I’m happy to introduce our product we’ve been building for the past few months.
IONI is an AI bot, based on ChatGPT, that helps to boost customer support productivity by generating auto-responses, using a knowledge base and previous requests as a source.
Among the main features you can already test:
AI Assistant
AI Chatbot
AI Chat Widget Builder
Conversation Analytics
and many others
We’re really happy with what we built, take a look, try it out, and leave your feedback here.
Happy hunting!
Dmytro
Hey Hunters 🤟
We are excited to introduce ioni.ai - LLM-based AI tool helping customer support teams to boost productivity and increase CSAT 🚀
Almost every product struggles from problems with cusotmer support: from answering customers 24/7 to spending huge costs on customer support agents 🆘
ioni combines ChatGPT-based approach for general replies, and possibility to redirect to human when you need a specific customer approach. In this way you enjoy 24/7 customer support and stay sure that every inquiry is processed.
What's inside:
🎨 AI Widget Builder
📊 Conversation Analytics
👨💻Chatbot-to-Human
We are working on many other ioni features, so stay tuned!
We'd love to hear your thoughts, feedback, and any questions you might have. Thanks for your support!
Congratulations on your project Serhii! We would love to promote ioni.ai and have you in the Cap3 EARLY ecosystem. Send me your logo if you agree to give our members the same discount of 20% off for your product. We'll add you to the platform. Also let us know if you need to raise capital. We have 100+ VCs in Cap3.
Really impressed with ioni's approach to modernizing customer support. The blend of automated ChatGPT-based responses and the option for human interaction seems like a well-balanced solution. Looking forward to exploring the analytics features. Keep up the solid work.
Customer Support has always been one of the most challenging problems, great to see more and ore AI based solutions trying to solve it at scale
Congratulations on the launch! Customers usually turn to customer service when they encounter a problem, and good support is a big pain reliever that reflects positively on your company. It is an excellent product to reduce support effort and, at the same time, improve customer experience.
I am curious about where I will meet ioni everywhere.
Congratulations on the launch! Cracking customer support is also a challenge, I am pretty sure IONI will be able to crack this challenge at a scale.
🚀 Congrats on the launch! The AI Widget Builder caught my eye—what kind of customization does it allow? Can you adapt the chat interface to match a brand's aesthetic? Also, how easy is it to integrate ioni with existing customer support platforms?
Cool product, congrats on the launch team!
I like the sleek look of the website, and also particularly like the user specific queries feature, it seems to really boost productivity by providing automised yet personalised support.
On that note, Was wondering how Ioni safeguards customer data, such as bank account details?
