Hey everyone!
My name is Peter and I'm a co-founder here at Vanilla. Vanilla is an idea that's been brewing for a couple of years now. As someone who built lots of small websites and businesses, I always got frustrated with the number of tools I needed to run things. On top of that, very rarely could I get by on the free plans. Therefore, I have the very ambitious goal of building a suite of apps that you can access through one account. We are starting off with Inbox, which is a customer support tool that allows you to add a live chat widget to your site as well as connect your email to receive emails as tickets into our inbox. Think of tools like Intercom & Helpscout but with way less features. We still have plenty of more features to add to Inbox but the basic idea will be that all these apps are pretty basic, no-frills, and affordable. We are currently working on a CRM & a project management tool as well with plans for many more apps like e-signature, knowledge base, a Notion-like tool, and more.
So, if you need some basic customer support software and live chat, come try us out for free! We hope you'll join us on this journey as we attempt to build this giant product!
Congratz on the launch! Vanilla looks amazing and not overheated with tons of info and functionalities.
The features you’ve included are exactly what users need. Impressive work! Eager to see how it grows from here.
Wow, that's amazing! I can see this being also implemented with Shopify. Congrats on the launch! 🚀🎉
@peter_gratale1 - congrats and great job launching Vanilla. I checked out your website which looks great (very clean) and I will be giving your product a try shortly!
Love the product!🔥 for streamlining customer communication and improving support efficiency.
I really like this idea. I just signed up and looks easy to integrate. I wonder - do you have plans to monetize? If so, would you care to expand on your strategy here?
Congrats on the launch, Peter! Vanilla sounds like a great solution for simplifying tool management. How does your live chat widget integrate with existing websites, and what are the setup requirements for connecting email to the support inbox?
Congrats on the launch @peter_gratale. Who is your ICP? What are your integration possibilities?
Having live chat and email in one simple platform saves a lot of time. Your goal of making basic, affordable apps is really impressive. As someone who also has trouble using many tools, I'm excited to see your CRM and project tools. How do you plan to make these tools work well together?
This is great! a suggestion, it would be nice to see the live chat in action on your website itself.
