This product was not featured by Product Hunt yet. It will not be visible on their landing page and won't be ranked (cannot win product of the day regardless of upvotes).
HelpWire
Remote support that starts from a link, not a setup call
Remote support software for IT teams and technicians. Send the end user a link, they run the client app and grant access, and you're in. No account or code on their side. Unattended access when you need the same machine again. Windows, macOS, and Linux.
👋 Hey Product Hunt, I'm Yaroslav, PMM at HelpWire.
The problem we set out to solve is narrow and happens thousands of times a day. Someone needs help with their machine. Before anyone can help, there's a phone call about downloading something, a session code read out loud twice, and an account nobody wanted to create. Support hasn't started yet, and ten minutes are gone.
HelpWire starts a session from a link. You send it, the end user opens it, runs the client app, and clicks "Grant access." You're in. No account, password, or code on their side.
The rest of it:
● Sessions don't time out or throw prompts at you mid-repair.
● Direct connections where the network allows them, so control stays responsive; relay fallback where it doesn't.
● Unattended access for the follow-up, because the first fix often isn't the last one.
Built for IT support teams, solo IT providers, and internal IT at small and mid-sized businesses.
And now, HelpWire leaves early access. What those three years gave us: Linux on both the technician and end-user side, unattended access on Windows, macOS, and Linux, a team layer (invite technicians, join a session together, groups, permissions), Quick Connect for one-off sessions without an account, two-factor login, reconnect after a reboot, and several sessions open at once. Plus the small things you only find by watching real support work, like pasting into password fields that block pasting.
Try it: https://www.helpwire.app/
One note for the record: we've been on Product Hunt before, in 2023, as part of Electronic Team's company page. This is the first listing that's just HelpWire.
And a question, because the best part of a launch day is the comments. What's the longest it has ever taken you to get a non-technical person into a remote session before any actual work started? I'll be here all day answering, and I'd like to hear the worst ones.
Hello. I just used HelpWire for the first time for a remote help session and it was very successful. So I would like to thank HelpWire for that.
The only thing me and my client did not like was that HelpWire gives an automatic chat message to my client at the beginning of the session and we speak Finnish language. So she was a bit scared and asked me in the phone "What is that!? Is that you!?". So, please, I would like to be able to customize the automatic chat message that appears for my client when starting a session.
Thank you.
best regards
Mikko Vähä-Erkkilä
I have used Teamviewer in the past but prefer the ease of use with Helpwire. The end user doesn't have to do anything complicated to connect. However, there should be an easy way for the end user to disconnect from a session. One possible way to do this would be to lock out the support person (operator) if the end user moves their mouse. Currently, if the mouse is being used on both sides of the connection, a "battle" ensues that ends in a stalemate unless one side gives up. The end user must be able to override operator easily and effectively.
Tried remote connection with HelpWire before commenting. A bit different from what I’m used to but very easy for the person on the other end.
Hello everyone. I am a former TeamViewer customer. I do not ever want to use Teamviewer again. I am very happy with HelpWire. I have an urgent request which really should be taken up by the developers, and that urgent request is this:
In teamviewer, somebody can install a branded teamviewer remote help app by getting from "get.teamviewer.com/whatever_name" and run it, whereupon it will display for them their "teamivewer id" and password. They can tell me their username and password, and i can add the client to my list of terminals, and remotely login and help them, at their approval of the login attempt.
On helpwire, you send to the user a custom URL that is long and highly technical, so it is difficult to manually type it in.
What helpwire needs to do is to let me post my own custom version of the helpwire app for download, at my own site or wherever, such as "mydomain.com/helpwire" and when they install it, they can tell me their similar helpwire id and password, so i can add them to my client list.
Alternatively, a better solution than teamviewer, would be that a new user might be able to install that particular custom helpwire_setup.exe or .msi or .zip or whatever, but where that version automatically assigns that terminal to my helpwire account, where i can click on it, but, perhaps it needs the customer to tell me a helpwire "terminal id" and random PW to complete the account assignment.
The difficulty in typing a long URL out manually is untenable.
If you email the customer the link, it presumes they will log into their email on that PC to click the link. I typically use whatsapp to convey the link by going to web.whatsapp.com but even that is a large inconvenience.
Please consider streamlining the company-linked or group-linked batch of remote-eligible windows installations of helpwire by distribution one single installer of helpwire, pre-configured for a particular customer.
I could say to one customer, to install helpwire, on all your 10 terminals that you need my help on, go to the URL mydomain.com/helpwire_customerid_001 and install the program there, where customerid001 is their name or numbers or whatever, and where another customer would install the version from URL mydomain.com/helpwire_customerid_002.
So there it is then, a teamveiwer beating way of letting customers easily install helpwire, instead of them having to go to a URL like this when you click, in helpwire.app, "create a client":
finally! well done, guys. updating HW on my mac now... thx for keeping the free plan around.
Congrats on the commercial launch! I saw you had initially revealed Helpwire in 2023. What changed between early access and today?
How do the plans differ? And how much do extra concurrent connections cost for a team?
Congratulations on the launch! It's a great product and easy to use. Wishing all the best to the HelpWire team. For those who haven't tried it yet, you definitely should!
Congrats to the team on this important milestone! Having followed HelpWire’s development, it’s great to see the product reach this stage. It offers a convenient solution for IT support professionals while making remote sessions easier to join for non-technical users. This combination can make a real difference for support teams handling multiple requests every day. Excited to see HelpWire reach more users!
About HelpWire on Product Hunt
“Remote support that starts from a link, not a setup call”
HelpWire was submitted on Product Hunt and earned 16 upvotes and 26 comments, placing #36 on the daily leaderboard. Remote support software for IT teams and technicians. Send the end user a link, they run the client app and grant access, and you're in. No account or code on their side. Unattended access when you need the same machine again. Windows, macOS, and Linux.
HelpWire was featured in SaaS (45k followers), Monetization (1.7k followers) and Tech news (2.6k followers) on Product Hunt. Together, these topics include over 61.1k products, making this a competitive space to launch in.
Who hunted HelpWire?
HelpWire was hunted by Yaroslav Kladko. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Want to see how HelpWire stacked up against nearby launches in real time? Check out the live launch dashboard for upvote speed charts, proximity comparisons, and more analytics.
Yaroslav Kladko