Helply is an AI support agent that resolves support conversations end-to-end, takes real actions, syncs to your help desk, and escalates with full context and source citations. Work 1-on-1 with a dedicated AI support engineer and get a 65% AI resolution rate in 90 days, or you pay nothing.
I’ve spent the last 15 years building customer support software. During that time, I’ve watched great support teams burn hours every day answering the same repetitive tickets.
Billing questions. Plan changes. Password resets. “Where’s my invoice?”
Smart people doing robotic work.
The problem:
Most “AI support” tools don’t actually remove work.
❌ Chatbots that answer simple FAQs but break on real issues
❌ Copilots that draft replies but still require humans to send everything
They look helpful, but tickets never disappear.
Teams still hire. Costs still rise.
So we built Helply
Not a chatbot.
Helply is an AI support agent that resolves conversations end to end.
How Helply is different:
🔹 Guaranteed outcomes Minimum 65% AI resolution in 90 days or you don’t pay 🔹 Takes real actions Updates accounts, changes plans, sends invoices, and handles real billing workflows 🔹 Learns directly from your help desk Syncs articles, macros, and tickets from Zendesk, Front, Crisp, Freshdesk, Help Scout, and Groove 🔹 Improves over time Gap Finder analyzes real tickets and drafts missing answers so accuracy keeps increasing 🔹 Safe escalations When unsure, Helply hands off to your help desk with full context and transcript. No guessing 🔹 VIP Concierge included in all plans Every customer gets hands-on setup in a 1:1 Slack channel with our engineers to ensure Helply actually hits the guarantee
Who it’s for:
✅ Teams handling 500+ tickets per month that want fewer tickets, not just faster replies
✅ Best for teams using a supported help desk
🎁 Product Hunt special
For Product Hunters only:
We’ll build a custom Helply agent trained on your help center, with our engineers setting it up for you, included in an extended free trial.
Drop a comment or say “Show me Helply” and we’ll take it from there 💪
Congratulations on the launch! Is there a voice mode? How is data security handled?
Congrats on the new launch! 🥳 Support automation is such a powerful tool when done right. I’ve noticed that people are often skeptical of bots until they actually solve their problem faster than a human would. The real challenge is making sure the AI doesn't feel like a barrier to actual help. I’m curious, how do you see Helply evolving to help brands build better relationships, not just higher automation stats?
This really hits home. “Smart people doing robotic work” is painfully accurate. Most AI support tools just help teams reply faster, but the tickets never actually go away.
The guaranteed 65% resolution and the fact that Helply can take real actions like billing, plan changes, and invoices is a big differentiator. It feels very different from yet another chatbot that just sounds helpful.
Also, the VIP concierge and hands-on setup is underrated. If you are serious about outcomes, that level of involvement matters a lot.
Congrats on the launch. If Helply truly resolves tickets end to end, this is exactly what support teams have been waiting for.
Launching with supported help desks instead of generic integrations seems smart. It signals you’re optimizing for depth and reliability rather than trying to be everything to everyone on day one.
This feels designed more for established teams than early-stage startups, and that’s probably the right call. Support automation usually breaks when volume and edge cases start piling up.
Working one on one with an AI support engineer is an unexpected angle. That human layer might be the reason the outcomes feel more grounded compared to fully self-serve setups.
The focus on actually taking actions instead of drafting replies is refreshing. Too many tools stop right before the part that actually removes work from a team’s plate.
The guarantee is interesting, but it also raises questions. Ninety days can mean very different things depending on ticket complexity and customer type, so some clarity there would help set expectations.
One suggestion would be to share a real before and after snapshot from a single customer. Seeing how ticket volume changed over time could make the guarantee easier to visualize.
Curious how the 65 percent resolution is measured in practice. Is that based on closed tickets without any human touch, or does light review still count toward the number.
Congrats on the launch today. Offering a concrete outcome instead of abstract promises is a confident move, and it definitely makes this stand out while scrolling through launches.
Seeing Alex behind this instantly adds credibility, especially given the Groove background. Feels like this comes from long exposure to real support pain rather than theory, which shows in how the product is framed.
Helply has been a game-changer for us. We are currently deploying it across nearly 4,000 websites we host and manage, effectively making it the frontline of our customer support.
It integrates seamlessly not only with our email ticketing system but also with our internal knowledge base and select external pages. The results speak for themselves: since launching in August 2025, our Resolution Rate holds strong at 73.5%.
Perhaps most valuable is the Gap Finder, which has steadily improved to 93%. This feature has been crucial for identifying holes in our documentation, allowing us to provide direct answers that reduce friction and prevent unnecessary escalations. Highly recommended for scale.
Big shout out to Alex and Tom for helping onboard us and answer all our questions.
Really love the way you build products while sharing your entrepreneurial journey, @alexmturnbull The promise is amazing—I'm wondering what the main issues behind the 35% are and curious to see how you will tackle them. In any case, congratulations on what you had already accomplished before coming here to present Helply.
As a fellow SaaS bootstrapper, I find your Tweets inspiring, wish you every success with this launch!
Finally, AI support that actually closes tickets
As a business owner, I don’t need AI that suggests replies — I need AI that resolves problems.
Feels less like a bot, more like my new best support rep who never sleeps!
👋 Hey Product Hunt, I’m Alex, founder of Helply.
I’ve spent the last 15 years building customer support software. During that time, I’ve watched great support teams burn hours every day answering the same repetitive tickets.
Billing questions. Plan changes. Password resets. “Where’s my invoice?”
Smart people doing robotic work.
The problem:
Most “AI support” tools don’t actually remove work.
❌ Chatbots that answer simple FAQs but break on real issues
❌ Copilots that draft replies but still require humans to send everything
They look helpful, but tickets never disappear.
Teams still hire. Costs still rise.
So we built Helply
Not a chatbot.
Helply is an AI support agent that resolves conversations end to end.
How Helply is different:
🔹 Guaranteed outcomes
Minimum 65% AI resolution in 90 days or you don’t pay
🔹 Takes real actions
Updates accounts, changes plans, sends invoices, and handles real billing workflows
🔹 Learns directly from your help desk
Syncs articles, macros, and tickets from Zendesk, Front, Crisp, Freshdesk, Help Scout, and Groove
🔹 Improves over time
Gap Finder analyzes real tickets and drafts missing answers so accuracy keeps increasing
🔹 Safe escalations
When unsure, Helply hands off to your help desk with full context and transcript. No guessing
🔹 VIP Concierge included in all plans
Every customer gets hands-on setup in a 1:1 Slack channel with our engineers to ensure Helply actually hits the guarantee
Who it’s for:
✅ Teams handling 500+ tickets per month that want fewer tickets, not just faster replies
✅ Best for teams using a supported help desk
🎁 Product Hunt special
For Product Hunters only:
We’ll build a custom Helply agent trained on your help center, with our engineers setting it up for you, included in an extended free trial.
Drop a comment or say “Show me Helply” and we’ll take it from there 💪
Thank you so much for checking us out!