Helply is an AI support agent that resolves support conversations end-to-end, takes real actions, syncs to your help desk, and escalates with full context and source citations. Work 1-on-1 with a dedicated AI support engineer and get a 65% AI resolution rate in 90 days, or you pay nothing.
I’ve spent the last 15 years building customer support software. During that time, I’ve watched great support teams burn hours every day answering the same repetitive tickets.
Billing questions. Plan changes. Password resets. “Where’s my invoice?”
Smart people doing robotic work.
The problem:
Most “AI support” tools don’t actually remove work.
❌ Chatbots that answer simple FAQs but break on real issues
❌ Copilots that draft replies but still require humans to send everything
They look helpful, but tickets never disappear.
Teams still hire. Costs still rise.
So we built Helply
Not a chatbot.
Helply is an AI support agent that resolves conversations end to end.
How Helply is different:
🔹 Guaranteed outcomes Minimum 65% AI resolution in 90 days or you don’t pay 🔹 Takes real actions Updates accounts, changes plans, sends invoices, and handles real billing workflows 🔹 Learns directly from your help desk Syncs articles, macros, and tickets from Zendesk, Front, Crisp, Freshdesk, Help Scout, and Groove 🔹 Improves over time Gap Finder analyzes real tickets and drafts missing answers so accuracy keeps increasing 🔹 Safe escalations When unsure, Helply hands off to your help desk with full context and transcript. No guessing 🔹 VIP Concierge included in all plans Every customer gets hands-on setup in a 1:1 Slack channel with our engineers to ensure Helply actually hits the guarantee
Who it’s for:
✅ Teams handling 500+ tickets per month that want fewer tickets, not just faster replies
✅ Best for teams using a supported help desk
🎁 Product Hunt special
For Product Hunters only:
We’ll build a custom Helply agent trained on your help center, with our engineers setting it up for you, included in an extended free trial.
Drop a comment or say “Show me Helply” and we’ll take it from there 💪
As a fellow SaaS bootstrapper, I find your Tweets inspiring, wish you every success with this launch!
Cool to see you going all the way into “real actions” and not stopping at drafting replies like everyone else.
The hard part I keep seeing with this kind of product is the tightrope between autonomy and blast radius: the more you let the agent actually change accounts or billing, the more one bad config can quietly hurt real customers.
Curious how you’re drawing that line in v1? Especially around guardrails, approvals, and reporting/insights so teams still feel the speed gain without getting nervous about issues.
The promise of taking real actions is interesting. What safeguards do you put in place so the AI only changes accounts, plans or billing when the intent is clear and what does the rollback process look like if something goes wrong?
Taking real actions is the part most tools avoid. How do you decide which workflows are safe to automate end-to-end versus those that always need a human check?
A lot of AI support tools promise high automation but the hard part is trust, especially when the AI can take real actions like billing or plan changes. What safeguards and approval logic did you put in place to make sure Helply acts correctly without creating risk for support teams?
Congrats on the launch, Alex 🚀
This resonates a lot; most AI support still just shifts work around instead of removing it. The guaranteed 65% resolution is bold 👀 Curious: what’s been the hardest workflow for Helply to automate so far (billing, refunds, plan changes, etc.)?
I also want to thank you. Ten years ago, your quest to hit 100k MRR with Groove and your willingness to write about the journey inspired me to build my own business.
I still remember hitting 10k MRR and thinking how impossibly far away 100k felt.
Over the years, I've learned something that matters even more than any revenue milestone:
It's easy to get distracted by new features, competitors, and emerging technology. But longevity comes from staying focused on the original problem you set out to solve.
Thank you for the early inspiration, and best of luck with the launch.
Congratulations on this launch folks!
I've been following Alex and team for over 20 years and Helply is definitely on my list of tools try very very soon!
Huge congrats on the launch! 🎉 Helply’s outcome‑driven AI support and bold guarantee feel like a perfect fit for the PH crowd.
Congrats on the launch @tmorkes@alexmturnbull@jared_scheel ! The guaranteed resolution rate is interesting. Curious how teams usually see adoption in the first few weeks.
This is really impressive 🙌🏻, the guarantee + actually resolving tickets (not just drafting replies) is what stood out to me. Taking real actions and improving over time, that’s where most “AI support” tools fall apart.
If Helply really removes tickets instead of just speeding them up, that’s a big win for support teams.
Excited to see how this performs in the wild 🚀
Really excited to see you back with another great looking product @alexmturnbull - can't wait to follow along with what I'm sure is gonna be another interesting build in public journey too!
This is impressive, especially the 65% resolution guarantee and actually closing tickets end-to-end, not just drafting replies. Feels meaningfully more useful than most AI support tools out there.
Curious: which ticket types were hardest to get Helply to reliably resolve?
Helply is a powerful tool that has consistently solved over 73% customers questions. With the ability to customize the answers, provide multiple sources of content, and easily escalate to a human-powered ticket, this tools is indispensable to our organization. We are now exploring rolling it out in other places in the organization to help our teams. Thank you @alexmturnbull and team for this excellent tool!
👋 Hey Product Hunt, I’m Alex, founder of Helply.
I’ve spent the last 15 years building customer support software. During that time, I’ve watched great support teams burn hours every day answering the same repetitive tickets.
Billing questions. Plan changes. Password resets. “Where’s my invoice?”
Smart people doing robotic work.
The problem:
Most “AI support” tools don’t actually remove work.
❌ Chatbots that answer simple FAQs but break on real issues
❌ Copilots that draft replies but still require humans to send everything
They look helpful, but tickets never disappear.
Teams still hire. Costs still rise.
So we built Helply
Not a chatbot.
Helply is an AI support agent that resolves conversations end to end.
How Helply is different:
🔹 Guaranteed outcomes
Minimum 65% AI resolution in 90 days or you don’t pay
🔹 Takes real actions
Updates accounts, changes plans, sends invoices, and handles real billing workflows
🔹 Learns directly from your help desk
Syncs articles, macros, and tickets from Zendesk, Front, Crisp, Freshdesk, Help Scout, and Groove
🔹 Improves over time
Gap Finder analyzes real tickets and drafts missing answers so accuracy keeps increasing
🔹 Safe escalations
When unsure, Helply hands off to your help desk with full context and transcript. No guessing
🔹 VIP Concierge included in all plans
Every customer gets hands-on setup in a 1:1 Slack channel with our engineers to ensure Helply actually hits the guarantee
Who it’s for:
✅ Teams handling 500+ tickets per month that want fewer tickets, not just faster replies
✅ Best for teams using a supported help desk
🎁 Product Hunt special
For Product Hunters only:
We’ll build a custom Helply agent trained on your help center, with our engineers setting it up for you, included in an extended free trial.
Drop a comment or say “Show me Helply” and we’ll take it from there 💪
Thank you so much for checking us out!