HelpBar enables users to search help resources, navigate your product, and launch other “actions” from within your product, helping them get answers and achieve success quickly.
Free B2B products like this that are really useful used to be common place. It’s nice to see this launch from the Chameleon team who has been all-in on in-app methods to help users of a SaaS product. Feels like this is a natural progression for them and a powerful (and potentially impactful) add-on for any SaaS app.
📖 The story of HelpBar:
At Chameleon we've seen so many customers try to improve their user onboarding and self-serve experience to drive product-led growth 🚀
❗️But there has always been a disconnect:
Customers invested a lot in making sure their help articles and docs were great, but users would just start chat or send support messages without exploring these knowledge bases.
A lot of the hard work on docs felt wasted or under-utilized 😔
It needed to be *much* easier for users to get access to docs, and it needed to be where they were working (in the product)
As Chameleon 🦎 is good at doing stuff in-product, we saw the opportunity to bridge the gap, and built HelpBar 🔎, which lets users search from inside the product.
They can search your help articles, developer docs, blog, learning hubs etc. Just add your top-level URL and we'll pull in the content.
AND we enabled ✨ AI (using GPT) so users can ask questions and get summarized answers from these resources.
They can also navigate to other pages in your app, or launch "actions" / shortcuts with other tools, such as:
- booking a call in-app via Calendly / Chili Piper / Hubspot
- submitting a form via Typeform / Airtable
- review a clickable prototype or demo via Figma / Navattic / Arcade etc.
- watch a full-screen video via Loom / Wistia / YouTube etc.
So there's a lot that's possible through this search interface, which can be triggered using CMD+K or any keyboard shortcut you set (you can also set a click target on your page or use the API).
We spent a lot of time working on this and found a way to make this affordable for us, so we're offering it for free 🤑
(The way we will monetize is by driving awareness of our core product which is paid.)
Happy to answer any questions about the product, our strategy, Chameleon, our launch approach etc.
Thanks in advance for your support and interest 🙏
This is awesome! I love the fact you've added the ability to add in meeting calendars and Chameleon tours in there too.
This in-app is amazing. I've tried other app but doesn't meet my expectation. I don't need to use any other app now that I found this!
I've been consistently impressed by how rapidly the Chameleon team have been building and expanding the platform. This is a really great example of how to blend the capabilities of AI and the goals of product management – excited to see it in action. Congrats Pulkit Agrawal and team!
Congratulations on the launch, Chameleon Team! I am excited to use this product to enhance the navigation experience within our own product for our customers.
I just got this set up on our app in 15 mins. Results were amazing immediately out of the box. We have a hugely complex product, with hardware, software and geospatial tools and we were considering building this kind of capability in house before Helpbar launched. Amazing work by Pulkit and team.
Congrats on the launch! This is such a natural addition to Chameleon -- I'm surprised I didn't see it coming. Can't wait to leverage it for our users.
