Fullview

Cobrowsing & session replays for faster customer support

Customer Success

Analytics

Customer Communication

🚀 Hey there, I'm Daniel Bakh, the co-founder & CEO of Fullview, and I'd love to share with you why my co-founder, Dorin Tarau, who serves as our CPO, and I embarked on this amazing journey to create Fullview, a company that's disrupting the old school screen control tools like Teamviewer (and more 🌟 ) for customer support teams. Let me take you through our journey and why we're so passionate about it. 💡 Our Background in Customer-Facing Roles: Before starting Fullview, Dorin and I both had extensive experience in customer-facing roles. We knew firsthand how challenging it could be to gain accurate context when customers reached out with problems. The constant back-and-forth, requests for screenshots, and the difficulty in recreating issues on our end were all too familiar. It was a frustrating process for both customers and support teams alike. 💪 Empowering Teams: Recognizing these challenges, we had a vision of empowering customer support and product teams in a profound way...with a modern and easy solution (no old school downloads like Teamviewer). 🔍 Contextual Understanding: With Fullview’s Cobrowsing (embedded screen control), Session Replays and Console Logs, we wanted teams to experience a whole new level of context when dealing with customer issues. No more guesswork or vague descriptions; now they can see precisely what the customer is experiencing in real-time and guide them through issues on-screen. This ensures that problems are understood with crystal clarity, eliminating the need for countless email and chat exchanges. 🎥 Session Replays for Comprehensive Insights: Fullview's session replays take contextual insights to a whole new level. Teams can literally watch the customer's interactions with their product step-by-step, just like a video recording. A familiar concept to some, Fullview takes a new spin on session replays by allowing for integrations with Intercom, Zendesk and a much easier UX/UI for non-technical users to navigate through…And with our cobrowsing baked in, you can easily jump into the live session with the customer in real time. 📋 Console Logs for Effortless Troubleshooting: If you do need to get technical, Fullview offers console logs for developers too!. These logs provide product teams with all the technical details they need to identify and troubleshoot issues swiftly, without having to burden the customer with questions. It's all about streamlining the process. 🤝 Collaborative Problem Solving: What truly excites us is Fullview's ability to facilitate collaborative problem-solving. With a comprehensive understanding of the issue and the technical details in hand, teams can seamlessly transition to a cobrowsing call. This approach not only speeds up issue resolution but also strengthens the bond between teams and users. ⏱️ Speeding Up Support: By incorporating features like cobrowsing, session replays and more, Dorin and I are on a mission to help customer support and product teams deliver solutions faster than ever before. No more waiting for screenshots or struggling to replicate issues. Fullview equips customer and product teams with everything they need upfront, ensuring a smooth and efficient support experience. 🌐 Our vision for Fullview goes beyond merely solving problems; it's about transforming the entire customer experience landscape. We want to make support more seamless, efficient, and user-centric. Together, Dorin and I are dedicated to redefining the customer support and product development game, one Fullview session at a time. So, if you're in search of a customer support and product development solution that truly understands your needs, look no further than Fullview. Dorin and I have poured our expertise and passion into creating a platform that empowers your teams and delights your users. Join us on this exciting journey towards customer support excellence! 💪🌐🚀 #FullviewJourney #CustomerSupport