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Firefly Support

Knowledge base RAG customer support agent built for low LTV.

Email
Customer Success
Customer Communication
Visit WebsiteSee on Product Hunt

Hunted byPetar PetkovskiPetar Petkovski

Firefly answers every support email and app-store review for your app or game — on brand, in your customer's language, from your own knowledge base. Start free.

Top comment

We built fireflysupport.io to solve a specific problem: low-LTV customers need instant, accurate support, but dedicated human agents just aren’t cost-effective for lower-tier accounts. Existing solutions either send users into frustrating, generic chatbot loops or hallucinate incorrect answers that hurt customer trust. Firefly solves this by using RAG (Retrieval-Augmented Generation) directly grounded in your internal knowledge base. It delivers precise, instant answers strictly based on your documentation—giving your users 24/7 self-service without expanding your support team. We’d love for you to try it out, tear it apart, and let us know what you think! We'll be here all day answering your questions and taking feedback.

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About Firefly Support on Product Hunt

Knowledge base RAG customer support agent built for low LTV.

Firefly Support was submitted on Product Hunt and earned 2 upvotes and 1 comments, placing #123 on the daily leaderboard. Firefly answers every support email and app-store review for your app or game — on brand, in your customer's language, from your own knowledge base. Start free.

Firefly Support was featured in Email (36.8k followers), Customer Success (6.3k followers) and Customer Communication (12.8k followers) on Product Hunt. Together, these topics include over 14.7k products, making this a competitive space to launch in.

Who hunted Firefly Support?

Firefly Support was hunted by Petar Petkovski. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.

Want to see how Firefly Support stacked up against nearby launches in real time? Check out the live launch dashboard for upvote speed charts, proximity comparisons, and more analytics.