Let your users report bugs and issues instantly straight from your website. With Dummi, your team can watch exactly how and where things went wrong for your users. Plus, each report has all the technical information your devs will need to fix bugs 10x faster.
Hey Product Hunt 👋
I'm excited to share Dummi for Customer Support, a super simple tool that lets your users report issues with instant issue replays and screen recordings, no downloads or logins required.
We built Dummi to solve a problem we kept running into: vague support tickets. With Dummi, your users can show you exactly what went wrong, so your team can understand and resolve issues faster.
- No back and forth with users required
- Resolve bugs and issues 10x faster
- Integrations with Intercom, Slack, Jira, Asana, Linear and more
- lightweight, privacy-fist
- Make your customer and support team happier
Here's what it does:
1. Your user finds an issue with your software
2. They click the Dummi button and a replay of their issue comes up
3. They review the video and add any context that is missing before sending it to your team
4. Your support team quickly reviews and issue and sends the report to your developers.
5. Your devs get all the technical info they need alongside the video of what went wrong so the issue is fixed fast.
Would love your thoughts and feedback! You can check it out here: dummi.com/cs
Really cool product, love the idea of instant visual bug reports! Quick question: does Dummi support Electron-based desktop apps as well, or is it primarily for web environments?
Looks like a time-saver. One question—how does Dummi handle sensitive data during screen recording, especially in apps with PII? Curious how you thread the needle between context and compliance.
This has the potential to make our Dev and CS teams' lives so much easier 🤩
This is really cool, and integration with Intercom is really smart, no need to add yet another button to the UI (if you already have one). Are you able to automatically detect if something went wrong and proactively prompt a user to report it, along with the video etc? Also curious if this is hooked up with bug reporting systems in the back end to do smart things like give users a status / workaround etc for known issues (multiple users reporting the same thing does happen). Good luck with the launch!
That's an amazing tool @giulia_dressler1. Congratulations on the launch and I look forward to give it a try.
Btw, I was just wondering how does it replay the issue that has already occured? Is it recording the screen at the background?
The instant reporting feature could revolutionize bug tracking! Does captured technical data include console logs/network requests, or is it limited to screen recordings? And any plan to support mobile app?
