Channels uses ML to automatically categorize mountains of support tickets, app reviews, and user feedback, surfacing real-time insights to fuel product decisions. It’s the latest release from Dovetail—the customer insights hub used by product teams globally.
Hey Product Hunt!
Dovetail is already helping some of the world's leading product teams to make customer-backed decisions based on insights from interviews, sales calls, usability tests, industry reports, and more. But what happens after launch?
Support tickets, product reviews, and churn reasons are goldmines of valuable feedback, but they remain buried across tools and endless spreadsheets.
Channels uses tailored machine learning models to turn this valuable user feedback into real-time insights that you can actually use to improve your product.
🤝 Connect with Zendesk, Intercom & more (more coming soon)
🏔️ Uncover themes in impossibly large data sets
🤸♂️ Customize themes to focus on the most relevant insights
💌 Get real-time insights for better product decisions
What's next?
We're building out more integrations. You’ll also be able to drill down into your own product area or customer segment with powerful filtering, sorting, and data visualization features to control which themes are shown (or even generate new ones). Plus, magic search will pull from your data in both projects and channels.
Stop letting feedback go to waste. Join the channels beta FREE.
dovetail.com/product/channels
Channels is proving to be quite the tool in our arsenal. The customization options for themes are invaluable, allowing us to focus precisely on what matters most to our product strategy. And those insights are nothing short of illuminating. Well done, Dovetail!
I've experimented with various similar products, but none of them seem to accommodate Intercom conversations; they only support tickets. I'm curious, do you support extracting insights from chats as well?
Hey Product Hunt! Super excited to share our latest product launch, channels, which helps teams make sense of thousands of support tickets, app reviews, user feedback, and more.
About Channels by Dovetail on Product Hunt
“Turn user feedback into real-time insights”
Channels by Dovetail launched on Product Hunt on May 1st, 2024 and earned 132 upvotes and 10 comments, placing #12 on the daily leaderboard. Channels uses ML to automatically categorize mountains of support tickets, app reviews, and user feedback, surfacing real-time insights to fuel product decisions. It’s the latest release from Dovetail—the customer insights hub used by product teams globally.
Channels by Dovetail was featured in Design Tools (259.6k followers), User Experience (364.8k followers) and Artificial Intelligence (466.5k followers) on Product Hunt. Together, these topics include over 153k products, making this a competitive space to launch in.
Who hunted Channels by Dovetail?
Channels by Dovetail was hunted by Ally Kendall. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Reviews
Channels by Dovetail has received 13 reviews on Product Hunt with an average rating of 4.00/5. Read all reviews on Product Hunt.
Want to see how Channels by Dovetail stacked up against nearby launches in real time? Check out the live launch dashboard for upvote speed charts, proximity comparisons, and more analytics.
Ally Kendall