Dovetail is the only AI-first insights hub that makes it easier to automatically centralize and transform scattered customer feedback into insights that drive decisions and every stage of the product development lifecycle.
Jeremie here, Dovetail’s Community Lead, and I’m thrilled to launch Dovetail 3.0 on Product Hunt. We’ve had such a great time growing our community here and are looking for your feedback as we celebrate our biggest launch ever!
Below is an overview of everything that’s included in Dovetail 3.0. Please go forth and try things out and comment with your thoughts on the future of customer insights in the age of AI.
3 new products
1️⃣ Channels: Take control of your customer feedback to identify patterns before they become problems. Using LLM and ML techniques, Channels continuously classifies and tracks themes in large data sets like support tickets, app reviews, feedback, and more.
2️⃣ Ask Dovetail: Bring your customer to life with instant, conversational insights directly in Slack. Quickly ask questions to access automatic podcast-style updates for all related data across Dovetail in Slack and Microsoft Teams.
3️⃣ Recruit: Find, schedule, and incentivize research participants from our database of over 3 million people. Gather valuable information for your discovery by streamlining how you manage and recruit research contacts directly in Dovetail.
5 new features
📅 New calendar integrations: Go from meeting to shareable highlights in under five minutes. Sync with Google Calendar and Microsoft Outlook 365 to instantly upload and analyze recordings of customer interviews, sales calls, usability tests, and more.
🤖 New automated analysis features: Let Dovetail’s AI do the work in analyzing data and instantly creating summaries, highlights, and insights from customer calls, documents, and more. See where AI has been used and control the level of analysis you want—choose from fully automated, helpful suggestions, or disable AI completely.
📊 New support for surveys: Add a powerful new dimension to your customer insights with automated survey analysis. Import responses, map questions and answers, and get an AI-generated insights with text answer summaries and charts.
🔗 New web link sharing: Seamlessly share customer insights where your team works. Through a unique page view, stakeholders can consume data, tags, highlights, and insights without needing to login to Dovetail.
🖼️ Redesigned interface: Quickly find the insights you need to inform your next big decision. Inspired by consumer software, our new navigation and simplified project interface makes it easier for everyone to get started and find what they need in Dovetail.
The new integration of Google Calendar and Microsoft Outlook 365 is amazing! It allows us to better save time and efforts on recap all meeting notes and insights. However, I'm just wondering how can Dovetail ensure the accuracy of AI analysis, it will also take time if we have to double check it!
Anw, congrats on the launch. You definitely have put great efforts and dedication to this product!
Is this a pivot? Customer feedback is a reasonable use case but what happened to all the tooling for helping UX + research teams? Seems like a pretty big departure from the tool that our research teams used to love 😕
This has been one of the most memorable launches of my career. I am so lucky to work with such a talented group of people in SF and Sydney who truly embody what it means to be customer first. Congrats to everyone involved!
I'm looking forward to seeing how it can help streamline my team's research process.
Customer feedback is crucial, does it also provide information about stats or prioritise their comments?
Our whole team has put so much into everything we’ve launched today—three new products: Ask Dovetail, Channels, and Recruit, along with fully automated analysis, calendar sync, and a brand new interface and navigation! Check out our launch keynote on YouTube: https://dvtl.link/4eLlfzO
