Tired of keeping track of requests across Slack channels? With ClearFeed, you can: ✔ manage a shared queue of requests across channels ✔ respond within SLAs ✔ convert requests to tickets/issues ✔ broadcast messages across channels and more.
Thank you @kevin for hunting us.😎
Super excited to be launching on Product Hunt🚀. We've been building ClearFeed with a lot of care and I can't wait for the community to try it , test it, break it - I mean pay for it🤑 and let us know The Good, the Bad and the Ugly - anything that can help us build it for your needs.😇
Hey Product Hunt 👋
We are super excited to showcase ClearFeed on ProductHunt today!
In our past lives, we struggled to scale SaaS companies and one of the big problems was managing communication chaos. There were requests everywhere on Slack and other tools and it was difficult to keep up with them.
In the last couple of years - we have worked with some of the world's top tech firms to build a product that tames Slack chaos and makes it easy for service teams to manage requests on Slack.
Here's what ClearFeed can do for you:
1️⃣ 🔎Detect customer/employee requests across channels and bring them into a shared queue (Triage channel).
2️⃣ 🤖Uses AI to find actionable messages and their urgency and raise alerts before SLA misses
3️⃣ 🔏Allow private collaboration on requests from Triage channels.
4️⃣ Assign requests, track and change their status - all from the privacy of Triage channels.
5️⃣ Convert request threads to Support tickets & Engineering issues in Zendesk, FreshDesk, Hubspot, SalesForce, Jira, Github, et al.
6️⃣ ↔️Bi-directionally synchronize comments & statuses across Triage channels, Ticketing and Issue management systems to keep everyone updated and close the loop.
7⃣ 📢Broadcast announcements across scores of channels from one place.
8️⃣ 📈Get detailed service metrics for request volume, response times, and SLA breaches on Slack.
We would be delighted for the Product Hunt community to check us out - and experience how some of the fastest-growing SaaS and Tech firms like Acryl Data, CastAI, CoreWeave and testRigor are using us to scale support on Customer and Employee channels.
The future of Support is AI-powered chat - and we are just getting started delivering on that promise 🚀
-Joydeep
Very cool! This seems like something we could use to manage our community slack! Almost like a Missive kind of application for slack. Looking forward to diving in deeper :)
Have been using this for a while now. Slack provides us incredible level of personal touch with our customers, but it can get quite crazy with all the threads getting created right left and center..clearfeed helps us stay on the ball, and keep our sanity :)
Congratulations on the highly anticipated launch of ClearFeed! This incredible product is set to revolutionize the way businesses manage their shared queue of requests across channels. With ClearFeed, you now have a comprehensive solution that allows you to respond promptly within SLAs, ensuring excellent customer service. The ability to convert requests to tickets/issues streamlines your workflow, making it easier than ever to track and resolve customer inquiries efficiently. Additionally, ClearFeed empowers you to broadcast important messages across channels, enhancing communication and collaboration within your organization. Your dedication to providing a robust and versatile platform that addresses the needs of modern businesses is truly commendable. We are excited to see the positive impact ClearFeed will have on streamlining operations, improving customer satisfaction, and fostering effective communication. Here's to a successful product launch and a future filled with enhanced productivity and seamless request management!
@joydeep_sensarma and ?makers congratulations on the launch. Communication is key, and in startups, can lead to chaos, I agree with that. Having the possibility to organize communication, internal & external is a key factor for success. Keep up the good work!
Kudos to the team, organizing slack messages is super hard, great job on crafting a beautiful solution
Congratulations to the team at ClearFeed on the launch. We've been evaluating the ClearFeed product for the last couple of weeks and have been impressed by the value add it's features bring, as well as the excellent support from the team at ClearFeed.
Maintaining a transparent single source of truth for the status of multiple customer slack requests is hard, and ClearFeed looks like it will go a long way (or even all the way) towards solving that problem. Keep up the good work! Look forward to seeing the future items you've got on the roadmap being implemented.
Gonna check this out, is this something community slack's could use for tracking user questions and making sure they're all addressed?
