Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.
Hi Product Hunt 👋
We are thrilled to share Brainwave, a generative AI powered tool that helps fast growing companies automate over 70% of their customer service processes. We help them automate actions, such as collecting leads and scheduling meetings in addition to text-based responses.
We spoke to over 50 customer-facing leaders just to understand why the current industry leading chatbots don’t work well. We realized that companies today are spending hundreds of hours finding and creating examples to train a bot that only resolves 30% of tickets on average. With the latest advancements in LLMs, we improve this experience by automatically learning from training data and automating resolution paths with much higher accuracy.
We personally answered over 1,000 REAL customer queries for our pilot client while dog-fooding our product, making sure we could understand and improve upon all the details that impact the agents' experience. Through countless iterations, we ensure that our tool can cover even the nuanced questions.
We help companies scale up their customer service process without linearly increasing the cost through the following main features:
Agent Assist: Save your agents more than 80% of their ticket handle time, we deliver answers based on a combination of your most up-to-date knowledge base, FAQs and previous training. Our tool presents agents with the resources we use to derive the answer, as well as all relevant user information.
Automatic answering: Once your agents feel comfortable with the consistent quality of the test environment answers, we move on to answering queries automatically with no agent involvement.
Automatic actioning: Some of the most time-consuming queries involve checking multiple tools and taking pre-defined actions. We help companies automate a significant portion based on decision trees and workflows.
💥 Coming soon:
-Return automation: extend trials and issue refunds without manual intervention.
-Email integration: in addition to the website integration available, you'll be able to integrate your chatbot with your email.
🙏 Our Ask:
We are currently onboarding new customers and helping them 3-4x their automation rate. If your team is overwhelmed by the number of support queries (50+ inquiries/daily and growing, 2+ customer support agents), let us help you by scheduling a call with us here or email us at [email protected]. You can also visit our website here.
Best,
Co-founders @ Brainwave.so.
Congrats on the launch! This is a great way of saving time. Best of luck for the team.
Hi there! Congratulations. You are doing fantastic product. Good luck to you!
What’s the difference between your product and your competitors, like Botsonic, Chatbase and etc.?
🤖 Brainwave looks like a life-saver for customer service teams! I really appreciate that you've validated your solution by answering 1,000 real customer queries. That's dedication! 💪 How customizable are the responses and workflows? I'm imagining that for certain industries or types of products, there may be some specific terminology or processes that need to be adhered to.
Wow, Brainwave sounds like a game-changer for customer service! I love how it automates text-based responses and actions. This could really save companies a lot of time and resources. Just make sure you let customers get in touch with real human personnel if there's a need. Sometimes, customer issues can become quite specific, and no matter how fluent or fluid the AI is, the issue persists.
Overall, I'm really impressed with the concept of Brainwave and can see how it can revolutionize customer service. Keep up the great work! 🚀
Brainwave is like a symphony of neurons orchestrating the masterpiece of our minds. Its intricate sorting algorithms are the conductors of cognitive harmony, orchestrating thoughts and ideas into a melodious arrangement. The brain's ability to seamlessly prioritize and categorize information is nothing short of awe-inspiring.
Much like a skilled DJ mixing beats, Brainwave skillfully arranges our thoughts, ensuring the most relevant and critical ideas take center stage. It's the ultimate curator of our mental playlists, making sure that the most important tracks are always on repeat, while the lesser ones gently fade into the background.
In a world flooded with information, Brainwave is the ultimate maestro, conducting the grand performance of our thoughts with grace and precision. It's a sorting marvel that transforms the chaos of our minds into a beautiful, harmonious symphony.
Traditionally, Customer Service (CS) has been viewed as a cost center, but with innovative solutions like this, it can be transformed into a hub of innovation. Revolutionizing your cost center is crucial for a company striving for enduring profitability.
This AI service, BrainWave, enhances customer service by automating interactions and simplifying lead collection and meeting scheduling. It goes beyond answering queries, collecting leads, and integrating with external tools. It offers AI-powered lead generation and qualification, an intelligent meeting scheduler, and 24/7 customer support. The AI chatbot learns from your data to improve responses over time, and it can be used for both external and internal purposes. Clients praise its time-saving benefits and improved efficiency in customer support and sales processes. The setup process is straightforward, involving registration, customization, and delivering enhanced customer support.
Brainwave's implications for remote control are fascinating. How does it prevent unintended actions due to random brainwave fluctuations?
The concept behind Brainwave is mind-boggling. Are there any plans to incorporate entertainment features, like controlling games?
Brainwave could redefine how we interact with technology. Can it adapt to individual users' brainwave patterns over time?
Impressed by Brainwave's potential to improve productivity. How accurate is its task selection based on detected brainwaves?
Brainwave's brainwave-controlled tasks sound futuristic! Could it be used to assist people with disabilities in daily activities?
