Brainfish's Self-Generating Knowledge Base automatically generates help docs and delivers it exactly when needed. Like having a documentation team that works 24/7 (and reads minds). Embed a few lines of code in your product and watch the magic happen.
👋 Hi Product Hunters! I'm DK from Brainfish, and today we're excited to launch our Self-Generating Knowledge Base feature as part of our ambient AI agent.
Here's the problem we noticed: Companies spend hours creating and maintaining help content, yet users still struggle to find answers. Traditional AI solutions promise automation but require extensive setup and don't always easily understand your product's context. Meanwhile, your best support people naturally learn how users interact with your product and provide perfect guidance at the right moment. We asked: what if AI could do that?
That's exactly what we built. Our ambient AI agent works like your most attentive support person:
- It actively observes how users interact with your product
- Automatically creates help content based on real usage patterns
- Delivers contextual assistance exactly when users need it
- Continuously learns and improves without manual training
What makes this different?
- Zero setup time - Just add our snippet and the AI starts learning immediately
- True contextual understanding - It doesn't just search docs, it understands how users actually use your product
- Automatic content generation - Creates and updates help content based on real user behavior
- Natural delivery - Provides help within the user's workflow, not through intrusive chatbots or separate windows
Where does this fit in your tech stack?
Supplements & enhances:
- Traditional knowledge bases (Zendesk, Help Scout, Confluence) - by automatically creating and updating content
- Product analytics tools - by adding context to user behavior patterns
- Existing support workflows - by providing instant, contextual assistance without disrupting escalation paths
Can replace or reduce reliance on:
- Manual documentation tools
- Basic chatbots that create friction
- Standalone product tours and onboarding tools
- Multiple disconnected help content repositories
Think of it as a layer that sits on top of your existing systems, learning from everything and making it all work better together. It doesn't force you to rip and replace your current tools – instead, it makes them smarter and more connected.
Real results from our early customers:
- Smokeball achieved an 83% self-service rate without creating any friction
- One customer improved their support NPS from 60 to 77
- Another reduced training hours by 30%
Perfect for:
- Product/support teams tired of maintaining outdated documentation
- CX leaders who want to improve self-service capabilities
- Companies looking to scale support without losing quality
- Teams frustrated with complex AI tools that require a lot of setup
We built this because we believe making products easier to use shouldn't mean putting up walls between users and help. Traditional knowledge bases are static and outdated. Chatbots have become frustrating and disconnected.
Try it out and let us know what you think! We're especially interested in hearing how this compares to your current documentation and support processes.
P.S. - If you're wondering about the "video game" analogy we sometimes use: just like how modern games learn and adapt to your playstyle in real-time, our AI agent learns and adapts to how people actually use your product. No manual required! 🎮
This sounds like a great tool to offer additional help for anyone working in tech advocacy!
Brainfish AI looks like a game-changer for customer support! Real-time insights and multilingual support are exactly what businesses need today. Upvoted!
Love the idea of a self-generating knowledge base—24/7 documentation support sounds like a dream. Definitely trying this out!
Picks jaw up off floor This is the documentation solution I never knew I desperately needed! 🐠
As someone who's spent countless nights updating help docs and trying to predict what users might need to know, this feels like a miracle! The idea of documentation that self-generates and delivers exactly when needed? That's not just smart - it's revolutionary!
You know that sinking feeling when you realize your docs are outdated because the product just changed? Or when users keep asking questions that you thought were obvious but clearly needed better documentation? This solves ALL of that! It's like having a documentation team that never sleeps and can read minds!
The fact that it only needs a few lines of code to implement is brilliant. No complex integration, no massive overhaul of existing systems - just plug it in and watch it work its magic. That's how you know a tool is truly well-designed.
What really excites me is thinking about the impact on user experience. No more frantically searching through help docs or waiting for support tickets to be answered. The help comes to users exactly when they need it - it's like having a friendly guide right there in the product!
That 5/5 rating, even though early, speaks volumes. You're not just solving a problem; you're transforming how we think about documentation and user support. This isn't just automation - it's elevation of the entire user support experience.
And offering free options? That's making this game-changing technology accessible to teams of all sizes. You're democratizing excellent documentation, and that's something to be really proud of.
Keep innovating! You're making the lives of both users and developers so much better! 🚀✨
This is a game-changer! 🚀 Congratulations on the launch. @danielkimber
Ooo @jakecrump maybe we could use this 🤔 I see you all have an Intercom integration too 🙌
This is fills such an important gap! I literally was just working through product docs 2 or 3 weeks ago thinking there should be a tool like Brainfish! I'm excited to give this a try on my app! Congrats, y'all!
This is really massive and one of its kinf product for support teams drowning in documentation upkeep. The idea of an AI that actively observes user behavior and auto-generates help content feels like the next logical evolution beyond static knowledge bases. Eliminating the need for manual training while still delivering contextual guidance is huge.
Congrats on the launch!
Best wishes and sending lots of wins to the team :) @danielkimber
Appreciate how Brainfish learns from actual user interactions, automatically creating and updating help content in the background, no more stale documentation! This should be a big timesaver for product and support teams wanting to boost self-service.
🌟 Phenomenal work, team! Brainfish is setting a new standard for AI-driven knowledge management.
Interesting…! Does it have to be injected on every page like a hotjar or something?
Congrats on the launch!
looks like a great contender for replacing intercom's fin agent! will you have video/image creation or just text modality?
