Hey PH! Really excited to share our new feature, Atlas for Slack Connect.
We love how Slack Connect makes it super easy for customer to report bugs and give feedback. It’s a secret weapon for startups to offer a white glove experience for their customers.
But at some point, it can devolve pretty rapidly into more of a problem than a solution. When you’ve added enough customers, it’s hard to keep track of every message and thread: who responded from your team, which messages are the most important, what’s been solved, what needs urgent attention, etc. This is what ticketing systems were created to solve.
Atlas for Slack Connect solves this problem by letting you convert Slack threads into tickets and respond to tickets from any channel from within Slack.
Incredible feature - handling customer support through Slack has been a massive time saver for us.
This looks amazing! Does it connect to Zendesk so we can respond to such tickets from slack?
We love this. If you ever used ticketing systems in the past, you know how fragmented communication can be. Finding and properly responding is a pain. Since we live in Slack, this is a perfect fit for our workflow. Since Slack has great controls over alerts/notifications, we don't have to configure a separate system for Do not disturb.
Just like with everything you guys launch, integrating everything together provides such great context for me as a user. Less time I spent moving data around and figuring out what the user is experiencing means more time and mental energy focused on our customers. Great work!
Our team lives in Slack and the Slack Connect feature tie-in with Atlas is how we do it. Big fan of Jon and Rahul, they make good stuff.
This product has made my life so much easier. I can't imagine going back to how things were before.
This is such a great addition to an already very solid product! This will save us a lot time but more importantly make sure we have maximum context 👑
