AirKaren

AI that fights customer service for you

Customer Success

Travel

Artificial Intelligence

Visit WebsiteSee on Product HuntTwitter ⧉

An AI whose whole job is to out-patience a company betting on your exhaustion, that's the right fight :)

My honest question is language. It looks English/US-first for now (airline hotlines, forms), but the people who most need someone to fight for them are often the least comfortable arguing in a second language, a French passenger stuck with a Spanish carrier, an immigrant on hold with a local telecom. Does Karen already run a claim end to end in the customer's own language (calling and emailing in French, Spanish, and so on), or is multilingual on the roadmap? That's the line between a neat US convenience tool and something genuinely leveling.

Congrats on the launch, and rooting for the expansion beyond flights!

A very cool service! During COVID, I spent dozens of hours trying to get refunds for canceled flights. It was an absolute nightmare.

By the way, here's an idea for future development: you could integrate with users' email accounts so the system automatically extracts flight bookings, tracks scheduled departure times as well as delays, and proactively suggests filing a compensation claim when eligible. I think this could work especially well in the EU.

love the pitch, hate customer service as much as the next person, but the part i'd want to see before trusting it with an actual claim is what happens when karen gets the regulation wrong or misstates something on a call. if she's calling on my behalf and gets facts wrong, that's now my name on a bad claim, not an app giving bad advice i can just ignore. is there a review step before anything actually goes out, or is it fully autonomous end to end

I really love the idea because sometimes I only go through half the claim and then I give up. My question is : Has there ever been some company airlines that refused to deal with the claims that AirKaren Made ?

Please expand to all other customer services related fights.. hotels, etc!

Congrats on the launch! I build with agents myself and the AgentMail part is what caught my eye. When it emails an airline for someone, is that from its own mailbox, or does it need to get into the user's inbox?

Branding is a 10/10, love the name haha.

Just curious since it’s completely free right now, how do you guys plan to make money down the road?

Congrats on the launch!

Superb job! Starting with airlines looks quite smart as EU261 gives the agent an actual statute to cite instead of asking for goodwill right? The phone part is interesting. Airlines push every claim toward their own web forms because forms are where claims stall out. In practice do you guys get further on the hotline than through the official form?

"Completely free" is the part I keep re-reading. Calling hotlines, filing claims, and escalating on someone's behalf isn't cheap to run, especially at any real volume, so I'm trying to figure out where the business actually makes money. Is it a cut of the compensation once you get paid, or is this VC-funded and free-for-now while you build usage data? Asking because if the model is a percentage of what you recover, that's a completely reasonable business, but it also means the AI has an incentive to push claims as high as possible rather than just what's fair, and I'd want to know that upfront before handing it my flight details.

Finally something that might actually get me a refund without spending two hours on hold. Loved that Karen cited the actual regulation back to me, felt like she knew the playbook better than the airline agents.

Naming an AI that fights airlines "Karen" is the kind of poetic justice I didn't know I needed. Finally, the manager-summoning energy pointed at the people who actually deserve it.

My contribution to the horror archive: once spent 90 minutes on hold with an airline over a delayed bag, got cheerfully disconnected right as a human picked up, and simply... gave up. They won. They always win. The fact that Karen would've just handled that while I did literally anything else is genuinely great. Consider me a fan.

@benln @max_beyer @_jai @emile_labrador

For AirKaren, how do you decide when the AI should keep pushing a customer service conversation versus handing it back to the user? Since this sits in the AI Agents / workflow automation space, I’m curious if there are guardrails for tone, refunds, account-sensitive details, or cases where a human needs to approve the next message.

Tried it on a delayed flight from last month and Karen actually cited the EU261 regulation and got me a partial refund without me picking up the phone, which is wild. Honestly the most "where has this been" feeling I've had from a new tool in a while.

This is one of those products where the name alone made me click :))

Customer service is exactly the kind of task I don't want AI to summarize for me, I want it to actually do it. finding the right regulation, filling out forms, following up, waiting on hold... that's all busywork. Starting with airlines also makes a lot of sense. almost everyone has a story where they probably should've claimed compensation but gave up because the process wasn't worth the time.

Curious how Karen handles edge cases where airlines reject the claim even though the regulation seems pretty clear. does it keep escalating automatically, or is there a point where a human steps in?

Founder here. We recognized that companies intentionally evade paying consumers what they're owed, and we built a tool to address it.

In our beachhead market, airlines, the regulations are clear and concrete, yet 85% of passengers with eligible claims never end up receiving compensation. That gap having the right to a claim vs. actually being able to enforce it – is the whole reason AirKaren exists. Karen does the annoying part: figuring out what you're owed, citing the right rule, writing the claim, and not giving up when the airline stalls.

Would love to know: what's the next industry we should tackle? We're on a mission to help people get the money they're owed, and we'd love for you to be a part of the journey.